Senior Lead Technology Business Services Consultant

Wells Fargo & Company•Columbus, OH

1d•$139,000 - $217,000•Onsite

About The Position

About this role: The Consumer Technology (CT) group executes the Wells Fargo Technology strategy and offers a strategic technology perspective to the lines of business and products we support. We are a customer obsessed organization that strives to create value by advancing digital offerings, enabling innovation to develop new customer experiences, products and enhancing digital channels, branch, contact center, and ATM technologies. Our teams provide technology solutions to the LOBs and manage the application portfolios through the enablers of skills, stability, security, scalability, speed, and success. Office of the CIO (oCIO) Wells Fargo is seeking a seasoned Business Services Senior Lead (BSL) to provide the CIO and his/her leadership team exceptional operational services and capabilities that amplify our impact, drive excellence, and ensure our technology initiatives are delivering business value. BSL's unlock efficiency and alignment allowing our CIO organizations to focus on delivering best in class products and extraordinary experiences for Wells Fargo’s customers. In this role, you will: Serve as a trusted advisor and strategic counselor to executive leadership and their team. Function as an operational linchpin and strategic facilitator fundamental to the efficiency and effectiveness of the teams, requiring strong knowledge and understanding of technology operations, product models, communications, annual planning, workforce and staffing, and budget insight. Deliver operational oversight and execution for your aligned CIO acting as the point of contact for all BSL services including strategy, communications, workforce management, risk and control, demand management, financial management, employee engagement and reporting. Provide executive support for special initiatives, engagement related activities, and ad-hoc operational requests. Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation and cross channel collaboration. Engage with the technology leaders to provide support and drive strategic initiatives for the business and for execution of operational processes. Advise and influence leadership in support of developing programs that are effective and efficient for highly complex business and technical needs across one or more lines of business.

Requirements

7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Nice To Haves

Dynamic, self-driven, and results oriented leader with a strong sense of prioritization, execution and urgency that can operate in a highly complex organization
Track record of collaborating and building highly successful partnerships with executives and shared service organizations to deliver solutions effectively and efficiently
Ability to influence, partner, communicate and negotiate with all levels of leadership to gain commitment to accomplish business goals
Strong analytical skills with high attention to detail and accuracy and ability to thrive in a changing and dynamic environment
Highly experienced in framing executive conversational, presentations, and analysis with ability to take complex ideas and synthesize key concepts and approaches.
Finance, budget planning and familiarity with contract requirements, contract negotiation, and execution
Experience in successfully managing complex strategic programs/projects through project lifecycle from conception through roll-out and ongoing support in a large organization
Experience operating within Agile product model environment (Scrum/Kanban)
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
In-office reporting (office 3x weekly), per WF Technology guidelines
This position is not eligible for visa sponsorship

Responsibilities

Serve as a trusted advisor and strategic counselor to executive leadership and their team.
Function as an operational linchpin and strategic facilitator fundamental to the efficiency and effectiveness of the teams, requiring strong knowledge and understanding of technology operations, product models, communications, annual planning, workforce and staffing, and budget insight.
Deliver operational oversight and execution for your aligned CIO acting as the point of contact for all BSL services including strategy, communications, workforce management, risk and control, demand management, financial management, employee engagement and reporting.
Provide executive support for special initiatives, engagement related activities, and ad-hoc operational requests.
Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation and cross channel collaboration.
Engage with the technology leaders to provide support and drive strategic initiatives for the business and for execution of operational processes.
Advise and influence leadership in support of developing programs that are effective and efficient for highly complex business and technical needs across one or more lines of business.