Lead Technology Business Systems Consultant Global Operations

Wells Fargo & Company•Charlotte, NC

About The Position

Wells Fargo is seeking a Lead Technology Business Systems Consultant to play a pivotal role at the intersection of Global Operations, Technology, and enterprise delivery teams. This is a highly visible opportunity to influence how a Fortune 500 organization plans, aligns, and executes its most critical operational and technology initiatives. In this role, you will help institutionalize an operating model that has already proven its value—reducing reactive escalations, strengthening cross‑functional execution, and elevating trust and transparency across Global Operations. You will serve as the organization’s central point of accountability for connecting business priorities with technology readiness, ensuring that change is anticipated, coordinated, and delivered in partnership with the business rather than in response to it. This position provides a unique opportunity to shape governance, readiness, escalation management, and risk visibility across a large, complex enterprise. While execution remains with Technology and Operations, your leadership guides the framework that helps both sides deliver with confidence, clarity, and alignment. In This Role, You Will: Enterprise Leadership & Governance: Serve as the single accountable representative for Global Operations in Technology governance forums Establish and maintain a clear escalation path for major technology concerns, emerging risks, readiness gaps, and adoption or stability blockers Ensure business impact, readiness, and sequencing are incorporated early into enterprise initiative planning Business–Technology Partnership Act as the formal liaison between Global Operations leadership, Technology platforms, and cross-functional delivery teams Ensure enterprise technology initiatives are planned, communicated, and executed in partnership with Global Operations Prevent late-stage escalations by surfacing risks before they reach executive forums Risk Identification & Escalation Management: Proactively identify technology risks before they surface as employee incidents Coordinate cross-technology and cross-business remediation paths with owning teams Partner with Cyber, IAM, Workplace Technology, and Network teams on integrated risk responses Data-Driven Insight & Analysis: Analyze Global Operations technology data including incident trends, adoption signals, performance data, and employee experience metrics Translate complex technical data into clear business risk narratives for Operations and Technology leadership Elevate issues with data-backed insights and potential solution paths Operating Model & Capability Maturity: Lead and mature the Global Operations Tech Ambassador network Shift Global Operations from incident response to problem prevention Mature proactive and predictive risk identification practices during major enterprise migrations and security initiatives

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education

Nice To Haves

Experience operating in enterprise-scale, cross-functional environments
Demonstrated success leading governance, readiness, and escalation for high-impact technology initiatives
Strong ability to translate technical data into executive-level business insights
Experience partnering with security, identity, workplace technology, or infrastructure teams
Proven ability to establish durable operating models that reduce reactive escalations
Experience of Aternity or Nexthink User Experience Monitoring desired

Responsibilities

Serve as the single accountable representative for Global Operations in Technology governance forums
Establish and maintain a clear escalation path for major technology concerns, emerging risks, readiness gaps, and adoption or stability blockers
Ensure business impact, readiness, and sequencing are incorporated early into enterprise initiative planning
Act as the formal liaison between Global Operations leadership, Technology platforms, and cross-functional delivery teams
Ensure enterprise technology initiatives are planned, communicated, and executed in partnership with Global Operations
Prevent late-stage escalations by surfacing risks before they reach executive forums
Proactively identify technology risks before they surface as employee incidents
Coordinate cross-technology and cross-business remediation paths with owning teams
Partner with Cyber, IAM, Workplace Technology, and Network teams on integrated risk responses
Analyze Global Operations technology data including incident trends, adoption signals, performance data, and employee experience metrics
Translate complex technical data into clear business risk narratives for Operations and Technology leadership
Elevate issues with data-backed insights and potential solution paths
Lead and mature the Global Operations Tech Ambassador network
Shift Global Operations from incident response to problem prevention
Mature proactive and predictive risk identification practices during major enterprise migrations and security initiatives
Act as the named escalation authority for Global Operations technology impacts
Maintain predictable communication and information flow across frontline, leadership, and executive audiences
Prevent reactive leadership fire drills by identifying and addressing risks early
Ensure enterprise technology change scales effectively across a large, distributed employee population
Maintain clear role boundaries: accountable for governance and readiness, not delivery execution