Senior Manager, Audience and Program Marketing

Darktrace•Los Angeles, NY

46d•$120,000 - $150,000

About The Position

We’re looking for a strategic, growth-oriented Senior Manager, Audience and Program Marketing to lead initiatives that deepen customer engagement, accelerate expansion and drive long-term value. This role is central to influencing cross-sell/upsell and renewals with Darktrace customers through deep collaboration with our Customer Success & Renewals teams. You will design, own, and execute programs that deliver tangible value and create growth opportunities – ensuring every Darktrace customer feels connected, informed, and empowered to expand their partnership with Darktrace.

Requirements

5+ years of experience in B2B marketing with a focus on customer marketing, lifecycle marketing, or customer success enablement.
Proven ability to design and execute programs that drive measurable outcomes in renewals, upsell, and cross-sell.
Experience collaborating with Customer Success, Renewals, and Sales Teams to align marketing initiatives with GTM strategies.
Strong understanding of customer lifecycle management and SaaS growth metrics (NRR, churn, adoption, etc.).
Hands-on experience with CRM and marketing automation platforms including Salesforce, Gainsight, and HubSpot.
Exceptional project management skills and stakeholders engagement skills, with the ability to manage multiple programs across global teams.
Data-driven mindset with proficiency in analyzing campaign performance and applying insights to optimize strategies.
Excellent communications and storytelling skills to craft compelling, value-driven messaging for customers.
Willingness to travel up to 30%

Nice To Haves

Bachelor’s degree in Marketing, Business, or related field preferred.

Responsibilities

Design and execute targeted programs that influence cross-sell, upsell, and renewal outcomes across the customer base.
Develop multi-touch, multi-quarter campaigns that deliver measurable value throughout the customer journey.
Lead engagement programs that drive adoptions, satisfaction, and retention through scalable initiatives such as customer events, product education sessions, and value-driven campaigns (Tech Meetups, Innovation Summits, and more).
Partner closely with Customer Success and Renewals teams to align marketing initiatives and customer communications to lifecycle milestones and account strategies.
Enable Customer Success teams with toolkits, playbooks, and campaign assets that help deliver consistent value messaging and engagement opportunities.
Partner with Brand Marketing and Customer Success to cultivate the customer community platform to increase overall value and satisfaction.
Activate customer advocacy by identifying promoters and driving peer reviews to amplify influence and trust.
Measure and optimize program performance using KPIs tied to engagement, upsell pipeline sources, and renewals influenced. Apply insights to continuously improve.