Senior Manager - Business Development (Amex Digital Labs)

American Express

2d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. The Global Digital Payments Business Development & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple, Google, Samsung, Amazon, and other emerging partners in the space. The Senior Manager will own the PayPal relationship and innovation initiatives across PayPal (e.g., card-on-file experiences and emerging commerce capabilities), while working closely across the enterprise to manage and strengthen the overall relationship to drive product and business outcomes to promote digital spending and membership. The Senior Manager will report into the Director of Business Development. You will bring to life key digital payment and commerce initiatives to support American Express’ growth with both Big Tech and start-up partners. You will own partner relationships across multiple levels of organizations, lead major contract and expansion negotiations, develop overall partnership strategies and oversee the go-to-market planning for new products and experiences. You will collaborate extensively with a broad range of internal and external stakeholders across product, marketing, legal, and many others.

Requirements

Relevant experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role with an ability to quickly adapt in a rapidly evolving space
5+ Years of strategic partnerships, business development, or partner management experience
Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners
Ability to think strategically and creatively to develop winning digital payment product and platform strategies
Creative thinker who can collaborate with product and partner teams to brainstorm and use design thinking to develop compelling consumer experiences that also drive AXP goals
Excellent organizational and program management skills, with experience working across cross-functional teams to drive alignment, accountability, and structured execution
A self-starter with demonstrated ownership and intellectual curiosity, comfortable operating independently, and ability to excel in a dynamic, ever-changing environment and to switch gears as required
Bachelor's Degree required, MBA a plus

Nice To Haves

Strong analytical and quantitative capabilities, with experience interpreting, manipulating, and deriving insights from data to support performance reporting and decision-making
Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products
Proficiency leveraging AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies is a plus
Expertise in mobile, e-commerce, AI, and working with technical and product development teams is a plus
MBA is a plus

Responsibilities

Lead Labs’ relationship with PayPal. Own partner relationships with counterparts and coordinate with other enterprise PayPal leads, covering product portfolio including digital product integrations with PayPal
Partner with Labs Product, Enablement, Marketing, GMNS, Amex Ventures and GCO colleagues and other Enterprise teams to execute new product and feature launches and own commercial negotiations and strategy for agreements
Define a winning partner strategy in the short, medium and long term. Own and influence decisions among Labs and enterprise leadership to execute that strategy
Create business cases and cost-benefit analyses to assess partnership opportunities and shape investment strategy, enabling informed, high-impact business decisions
Lead development of payments and digital wallet strategy, identifying opportunities and synthesizing insights to drive product and enterprise-wide outcomes
Identify opportunities to leverage technology and develop tools to optimize tasks across the partner lifecycle.
Be thought leader for payments and commerce trends and innovation, staying ahead of industry trends and monitoring opportunities

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities