Senior Manager, Content Operations

Vertex Inc. • Boston, MA

1d • $144,000 - $216,000 • Remote

About The Position

The Senior Manager, Content Operations owns the day-to-day execution of our content transformation strategy and roadmap. The right candidate will sit at the intersection of strategy, execution, agencies, brand teams, and Data and Technology Engineering (DTE), enabling content excellence. You won’t just keep things running. You’ll play a major role in transforming how content gets planned, produced, governed, and delivered to our customers.

Requirements

• Experience in pharmaceutical and / or biotech marketing, or closely related field(s) (e.g., ad agency)
• Strong understanding of end-to-end content lifecycle and agency delivery models
• Hands-on experience partnering with IT and platform teams to deliver system enhancements
• Experience with DAMs and content review/production platforms (e.g., Veeva Vault PromoMats, Anthill Activator or similar)
• Experience working with analysis and reporting tools to track performance
• Strong analytical skills, with the ability to interpret data and provide actionable insights
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams in a multi-vendor environment
• Strong project and program management skills
• Experience working across and presenting within a matrix environment to stakeholders at various levels within an organization
• Bachelor's degree or equivalent practical experience in marketing, communications, business or related field required.
• 8+ years of experience in content operations, marketing operations, digital operations, or related function
• Proven experience executing content or marketing operations models at scale

Nice To Haves

• Advanced degree a plus.

Responsibilities

• Carry out the content transformation roadmap across marketing teams, agencies, MLR, and marketing operations
• Serve as the primary partner to DTE on content platforms, including requirements definition, prioritization, and delivery of enhancements
• Onboard new agencies and teams on key content transformation tools, processes, and ways of working
• Identify friction in workflows and drive practical process improvements
• Ensure content processes, standards, and governance are consistently followed and evolved as business needs change
• Maintain oversight of content operations KPIs (speed, cost, volume, quality) – tracking, reporting, and insight generation
• Support change management by helping teams adopt new tools and ways of working

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level