Senior Manager, Disputes

Bluevine•Salt Lake, UT

21h•Hybrid

About The Position

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next? Summary Objective: As the Senior Manager, Disputes, you will provide strategic leadership and oversight of the end-to-end dispute resolution function. You will be responsible for setting vision, scaling operations, and driving continuous improvement across dispute processes. This role focuses on optimizing performance, mitigating financial and fraud risk, ensuring regulatory compliance, and enhancing customer experience while aligning with organizational growth objectives.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or advanced degree is a plus).
8–10+ years of experience in disputes, payment operations, financial services, or related fields.
3-5+ years of people leadership experience, including managing managers or large scale operations teams.
Strong analytical and strategic thinking skills, with experience in data driven decision making and reporting.
Proven track record of leading process transformation, automation, and operational scaling initiatives.
Deep knowledge of card network rules, NACHA guidelines, and dispute/chargeback processes.
Excellent communication and stakeholder management skills, with experience influencing senior leadership.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Own and lead the end-to-end disputes strategy and operations, including card disputes, ACH disputes, wire claims, and check claims, ensuring scalability, efficiency, and accuracy.
Lead and develop disputes operations team, fostering a high-performance culture with strong accountability, coaching, and succession planning.
Define and track KPIs, SLAs, and performance metrics, using data driven insights to improve cycle times, win rates, and operational quality.
Partner with senior leadership to design and execute strategic initiatives, including process transformation, automation, and vendor optimization.
Identify, assess, and mitigate operational, fraud, and financial risks, implementing enterprise-level controls and preventative strategies.
Drive process optimization and continuous improvement, leveraging technology, automation, and data analytics to scale operations and reduce manual effort.
Oversee financial accuracy and reconciliation of dispute related transactions, including chargebacks, recoveries, and ledger impacts.
Serve as a senior escalation point for complex, high risk, or high value disputes, ensuring appropriate resolution and risk mitigation.
Manage and strengthen relationships with external partners, including dispute vendors, banking partners, and card networks.
Ensure full compliance with regulatory requirements and network rules (i.e. Mastercard, NACHA), maintaining audit readiness and supporting internal/external audits.
Collaborate cross-functionally with Risk, Finance, Product, Compliance, Legal, and Customer Success to align on policies, improve customer outcomes, and reduce dispute volumes.
Lead capacity planning, workforce strategy, and budgeting for the disputes function.

Benefits

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 each year to spend on your personal wellness
Monthly WFH stipends totaling over $1,000 annually
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities