Senior Manager, Enrollment Enablement

Ziplines • San Carlos, CA

6d • Remote

About The Position

Enrollment enablement is where hesitation turns into confidence — we uncover what’s holding a prospect back, address it with clarity and proof, and help them enroll in a program they can feel proud to complete. As the Senior Manager, Enrollment Enablement, you’ll lead the day-to-day operation that guides prospective learners through key moments in their enrollment journey — with speed, consistency, and a high bar for quality — and you’ll build the staffing and operating systems that allow that experience to scale. This is a hands-on people leadership role with real operational weight. You’ll lead a frontline team through complex cases and high-intent conversations, set clear performance and experience expectations, and partner cross-functionally (product, growth, operations) to improve the workflows, tools, and insights that increase assisted conversion and learner confidence.

Requirements

• Outcome-oriented people leader: You’ve managed junior, hourly, or part-time teams and know how to coach through complex cases, deliver performance feedback, and hold a clear bar for results.
• Operationally disciplined: You’ve collaborated with an executive to own forecasting, capacity planning, and utilization, and you can build staffing and operating systems that scale.
• Execution-first with high standards: You deliver consistent, fast, high-quality experiences and don’t compromise on accuracy or learner trust.
• Systems-minded builder: You naturally turn messy realities into repeatable workflows, playbooks, and tools that make the operation stronger over time.
• Strong cross-functional partner: You bring business acumen, align partners around priorities, and drive execution to deliver measurable outcomes.
• Comfortable owning the hard stuff: You handle escalations and partner concerns calmly, protect the learner experience, and strengthen the underlying system so it happens less over time.
• Data-led operator: You use qualitative insight and metrics together, define the right KPIs, and make smart trade-offs under real constraints.

Responsibilities

• Lead the team and raise the bar Lead, coach, and develop a junior, hourly, or part-time frontline team handling high-intent prospective learner conversations. Set clear expectations for judgment, speed, accuracy, and experience, and coach to performance using consistent feedback loops. Handle escalations, partner concerns, and complex cases, ensuring issues are resolved with accountability and care. Build a culture of executional excellence and uncompromising experience standards — the work is fast, but it’s never sloppy.
• Build staffing discipline and operating rigor Own forecasting, capacity planning, and utilization — building staffing models that match demand and protect service levels as volume grows. Run day-to-day performance across coverage, responsiveness, and assisted conversion, adjusting staffing, workflows, and priorities in real time. Create sustainable ways to track and report activities, costs, and impact so decisions get better over time.
• Drive outcomes with the right metrics Define and own the core KPIs for enrollment enablement (conversion, yield, speed to convert) and use activity metrics as drivers. Set activity expectations that support those KPIs, then coach reps based on what moves results. Hold the team accountable for enrollment outcomes with a management approach that is direct, fair, and informed.
• Standardize the experience through systems and processes Expand our current capabilities by designing repeatable systems that can scale with our business growth. Build and enforce processes that ensure accuracy and consistency across every learner interaction. Establish and evolve SLAs for speed, accuracy, quality, and learner experience, and lead team execution to deliver against them consistently. Build standardized workflows and playbooks so great interactions are not dependent on individual expertise. Implement and iterate on tools and processes that make quality repeatable and scalable.
• Be a cross-functional driver Turn enrollment enablement interactions into actionable insights that inform messaging, journey improvements, and process optimization. Partner with product and growth to align priorities, requirements, and execution plans that improve learner experience and assisted conversion. Drive cross-functional follow-through on enrollment enablement priorities, owning your team’s impact end to end.

Benefits

• Equity: Ownership is a core value, and each full-time employee can invest in Ziplines Education via a stock option (equity) grant, which will vest across four years.
• Time off: We offer a flexible paid time off policy, in addition to 10 paid holidays.
• Flexible, remote work environment: We are a fully distributed team with folks all over the U.S. We meet as a full team at least one time per week and have in-person gatherings or team off-sites one or more times per year.
• Family health and wellness: Choose from a range of medical, dental, and vision insurance plans (premiums start at $0/month) for yourself or your family.
• 401K: We know your future self will thank you when you start contributing to your company-sponsored 401k. Plus, we’d be happy to share additional benefits with you during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed