Senior Manager - Enterprise Architecture - Enterprise Architecture

American Express•New York, NY

20h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. About Enterprise Architecture: Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance. Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency. Ideal Candidate Profile: A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment A builder who can create frameworks, models, and governance structures that scale A change leader energized by complexity, ambiguity, and enterprise transformation

Requirements

8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization
Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)
Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)
Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.
Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations
Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units
Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership
Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks

Nice To Haves

Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable
MBA or Master’s degree in Business, Strategy, Information Systems, or related field
Prior American Express experience or experience in a global financial services / payments enterprise
Background in large-scale modernization, persistent capacity models, platform rationalization, or M&A integration a strong plus
Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus

Responsibilities

Enterprise Business Architecture Leadership & Strategic Influence
Define and evolve enterprise business capability model, value streams, and operating model blueprints.
Establish clear business architecture standards, principles, and governance to guide transformation initiatives.
Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.
Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units
Enterprise Modernization & Complex Use Case Enablement:
Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases
Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.
Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns
Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks
Executive Communication:
Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership
Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization
Organizational Leadership & Team Development:
Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor
Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization
Innovation, Emerging Technology & GenAI Integration:
Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.
Champion innovation in capability design, process transformation, and enterprise operating frameworks
Measurement, Value Realization & Regulatory Alignment:
Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements
Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities