Senior Manager, Operations- Process Design

Walmart • Bentonville, AR

1d • $90,000 - $180,000

About The Position

Are you a bold problem solver with a passion for turning complexity into streamlined performance? We’re looking for a dynamic process improvement professional to lead and advance our Store Fulfillment operational for one of the most innovative fulfillment networks in the world. In this highly collaborative role, you’ll work cross-functionally to shape and support the development of efficient, scalable workflows. Leveraging your expertise in process optimization, lean methodologies, and operational excellence, you’ll help orchestrate end-to-end improvements that empower our associates and enhance customer experience. You'll play a key role in project managing initiatives, building business cases, requirements, working closely with Product teams and ensuring that new solutions are not just designed well — but executed flawlessly. If you have a passion for efficiency, systems thinking, and cross-functional project execution, this is your opportunity to help transform the future of fulfillment. What you'll do... Design and optimize associate workflows for online store fulfillment channels operations across multiple fulfillment formats. Apply principles such as time and motion studies, root cause analysis, and user feedback research to develop and enhance operational processes. Partner with cross-functional teams (Product, Operations, Tech, and Field) to translate complex operational needs into scalable process solutions. Conduct detailed process analysis using metrics, observational studies, and associate feedback to identify bottlenecks and inefficiencies. Utilize data and simulation tools to model workflow scenarios and make fact-based recommendations that improve speed, accuracy, and labor efficiency. Create clear documentation, SOPs, and visual process maps that guide field execution and ensure consistency across locations. Lead POCs and testing of new processes, gathering data to validate assumptions and refine strategies before broad deployment. Drive continuous improvement efforts by implementing lean principles, Six Sigma tools, and automation ideas where applicable. Collaborate with tech and product teams to ensure physical process changes align with system capabilities and constraints. Influence key stakeholders by delivering insights, presentations, and project updates that are rooted in logic and operational impact.

Requirements

• Bachelor’s degree in a technical, analytical, or operations-related field (e.g., Engineering, Supply Chain, Business Analytics, Operations Management, or similar).
• 3+ years of experience in process improvement, operations design, supply chain, or fulfillment environments — preferably in high-volume or retail settings.
• Proven ability to apply lean methodologies (e.g., time studies, value stream mapping, root cause analysis, 5S, Six Sigma).
• Strong analytical mindset with the ability to interpret complex data sets, develop KPIs, and translate insights into actionable strategies.
• Experience with process simulation tools, workflow mapping software, or data visualization platforms (e.g., Visio, Power BI, Excel, Tableau).
• Proven track record of leading complex cross functional projects, managing timelines, aligning stakeholders, and delivering results with operational rigor.
• Exceptional communication skills and the ability to influence across functions without direct authority.
• A systems thinker who is detail-oriented yet able to see the big picture, balancing long-term process scalability with near-term operational needs.
• Passion for continuous improvement and a mindset that embraces iteration, testing, and innovation.
• Comfort working in both field and office environments — willing to travel as needed to observe, test, and implement solutions on the ground.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Design and optimize associate workflows for online store fulfillment channels operations across multiple fulfillment formats.
• Apply principles such as time and motion studies, root cause analysis, and user feedback research to develop and enhance operational processes.
• Partner with cross-functional teams (Product, Operations, Tech, and Field) to translate complex operational needs into scalable process solutions.
• Conduct detailed process analysis using metrics, observational studies, and associate feedback to identify bottlenecks and inefficiencies.
• Utilize data and simulation tools to model workflow scenarios and make fact-based recommendations that improve speed, accuracy, and labor efficiency.
• Create clear documentation, SOPs, and visual process maps that guide field execution and ensure consistency across locations.
• Lead POCs and testing of new processes, gathering data to validate assumptions and refine strategies before broad deployment.
• Drive continuous improvement efforts by implementing lean principles, Six Sigma tools, and automation ideas where applicable.
• Collaborate with tech and product teams to ensure physical process changes align with system capabilities and constraints.
• Influence key stakeholders by delivering insights, presentations, and project updates that are rooted in logic and operational impact.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level