Senior Manager, Product- Repair & Service

Medline Industries, LP • Northfield, IL

1d • $116,000 - $174,000

About The Position

This role is responsible for leading the strategy, growth, and lifecycle management of Medline’s Field Service and Repair & Renewal offerings. Acting as the owner of the service portfolio, the Senior Manager applies product management principles to repair and service solutions—driving pricing strategy, financial performance, new service development, and performance metrics aligned to divisional goals. Partnering closely with Field Service, Sales, Marketing, and Operations teams, this role ensures scalable service models, effective field engineering coverage, and strong market positioning while enabling sales teams to confidently sell Medline’s repair and service offerings. As a key contributor, you will manage the strategic growth and financial performance of the repair and service categories, including pricing strategy, KBI alignment, new product development, and sales and marketing support. Work with and train sales forces to confidently sell repair and service offerings, support field engineering staffing and coverage plans, and ensure competitive positioning through customer interactions and industry insight. May manage and coach highly experienced manager-level direct reports.

Requirements

• Bachelor’s Degree
• At least 6 years’ experience in marketing, sales, product management, operations or clinical practice in the healthcare industry.
• Experience negotiating with outside vendors and internal resources.
• Experience collecting and analyzing financial data.
• Experience managing team members
• Willing to travel up to 50% of the time for business purposes (within state and out of state).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Responsibilities

• Grow scope and rover categories through marketing and sales support
• Own pricing strategy: this includes updating and enhancing costing and pricing models and architecting RFP responses
• Define repair KBI strategy that aligns with annual divisional goals
• Support the scheduling, staffing, and coverage plan for rover engineers
• Work with and train sales forces to be able to confidently sell repair/service to customers
• Manage new product development projects within the repair categories
• Manage and coach highly experienced direct reports (some with their own direct reports) to ensure development, accountability, and support
• Understand repair industry and its trends to ensure Medline continues to appropriately position itself in the marketplace

Benefits

• Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level