Senior Manager, SC Programs

GXO Logistics•Irving, TX

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. The Senior Manager is a strategic leader responsible for the overall performance and growth of one or more client programs. This role serves as the primary owner of client outcomes, including service performance, financial results, and relationship management. The Senior Manager leads a team, drives cross-functional execution, and partners with senior client stakeholders to deliver operational excellence, identify growth opportunities, and ensure long-term partnership success.

Requirements

Bachelor’s degree in Supply Chain, Business, Operations, or related field
7–12+ years of experience in supply chain, logistics, operations, or client program/success management
Demonstrated experience managing P&L responsibility and financial forecasting
Experience leading client relationships at the director/executive level
Proven ability to lead cross-functional initiatives and manage multiple complex projects
Prior people leadership and team development experience
Strong analytical, communication, and presentation skills

Responsibilities

Serve as the primary strategic contact for senior client stakeholders across multiple functions
Build and maintain executive-level relationships to drive engagement, retention, and long-term partnership value
Lead Quarterly Business Reviews (QBRs), presenting performance insights, strategic recommendations, and future roadmap initiatives
Act as a subject matter expert on client programs, industry trends, and operational strategy
Identify and pursue opportunities for service expansion, optimization, or new project work
Own P&L performance for assigned programs, including revenue, cost, margin, and forecast accuracy
Review and validate financial forecasts and support annual budget development
Monitor key financial drivers (volume, productivity, cost per order, fees as % of revenue) and proactively communicate risks and opportunities
Partner with Finance and Operations to drive cost control and profitability improvement initiatives
Oversee program performance against SLAs, KPIs, and service commitments
Analyze operational and financial performance across periods to identify trends, risks, and improvement opportunities
Assess complex issues, determine appropriate corrective actions, and drive resolution across functional areas
Lead cross-functional initiatives and projects involving Operations, Engineering, IT, Finance, and other internal partners
Recommend solution changes, process improvements, or network adjustments to improve client and business outcomes
Lead, coach, and develop Analysts, Sr. Analysts, and/or Managers
Set clear performance expectations and goals aligned to program and organizational objectives
Conduct performance reviews, provide ongoing feedback, and support career development
Build a high-performing, client-focused team cultureStrategic Planning & Growth
Drive execution of the client roadmap, ensuring alignment between client objectives and PFS capabilities
Maintain strong understanding of industry trends and client business strategy to proactively guide decision-making
Support contract renewals, pricing discussions, and strategic planning activities
Manage multiple client engagements or serve as the account owner for enterprise or large-scale programs