Senior Manager, Transformation

RBC

2d

About The Position

The Senior Manager, Transformation is a key leadership and product ownership role within RBC Caribbean Banking’s Transformation Group within the Product, Marketing & Digital (PMD) team. The role will lead major transformational initiatives based on business priority. As a first focus, the incumbent will lead the successful implementation of Deposit Originations Joint Accounts as well as a Self-Serve experience for Sole Accounts that includes remote ID verification.

Requirements

• University Degree and/or extensive related work experience
• Minimum seven (7) years in Financial Services Industry, with four (4) years of strategy and/or product experience and two (2) years of Product Ownership Experience
• Strategic, growth mindset with excellent knowledge and understanding of the financial industry
• Strong communication and presentation skills
• Experience with communicating financial results and performance to senior leadership
• Strong collaborator with a proven track record of driving change

Nice To Haves

• Experience working in an Agile environment

Responsibilities

• Lead cross-functional squad(s) through the execution of key Caribbean Banking product transformation roadmap
• Foster and develop Agile expertise and delivery capability and ensure key transformation initiatives are highly competitive to drive growth in target client segments
• Collaborate with GRM, SESC, Sales Leaders, P&CB Operations, Information Technology, Treasury, Legal, Compliance, Fraud and other functions to increase efficiency, profitability and competitiveness and mitigate product risk
• Champion a user-centered design approach across Caribbean Banking
• Play a key leadership role in the development of product strategies for the Personal and Commercial products across the Caribbean, which include corporate and business credit, personal lending, auto finance, and mortgages
• Ensure alignment of transformational initiatives with RBC Caribbean’s strategic imperatives
• Develop comprehensive business cases and compiles fact bases to drive and influence change.
• Oversee forums to help maintain a deep understanding of client needs and drivers of loyalty.
• Drive initiatives to achieve target client satisfaction scores, resolve client irritants and improve product delivery.
• Ensure all escalated client and advisor issues are quickly and fully resolved.

Benefits

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Opportunity to Lead in a dynamically changing environment
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Leaders who help your development through coaching and managing opportunities
• Ability to make a difference and lasting impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level