Senior Manager, US IT Operations

DBV Technologies

1d•Onsite

About The Position

Provide IT support to users, acting as the US local IT point of contact. The role includes handling day-to-day incidents and service requests, with administrative skills. The position requires strong troubleshooting skills, administrative capabilities, and the ability to collaborate with remote teams during incidents, interventions, or implementations. Provide a responsive, discreet, and user-focused service, while actively contributing to the continuous improvement of IT tools and enhancing the overall user experience.

Requirements

Associate’s to Master’s degree in Computer Science or a related field
Minimum of 10 years of experience in IT Operations, including several years working with VIP users
Excellent command of Windows 11 and above, iOS, Microsoft 365, and Active Directory
Admin skills (Active Directory, Entra ID, Intune, ITSM, NinjaOne, etc)
In-depth knowledge of IT asset management tools
Experience with ticketing systems
Strong understanding of security and confidentiality requirements
Ability to manage priorities in sensitive or high-pressure environments
Skilled at simplifying technical topics and reassuring users
Familiarity with ITIL standards and best practices in support and security
Experience working in international or multi-site environments

Responsibilities

Handle complex incidents and service requests, ensuring fast and accurate diagnostics
Provide direct support to VIP users with a high level of service orientation and professional demeanor
Manage workstations, peripherals, collaboration tools, and mobile devices
Ensure confidentiality and security during all support interventions
Perform basic troubleshooting and escalate complex issues when necessary.
Perform administrative tasks related to IT tools
Participate in IT projects (such as migrations, deployments, technical upgrades)
Maintain high-quality documentation and contribute to the knowledge base
Manage IT inventory and stock
Proactively suggest improvements to enhance support quality and user experience
Collaborate closely with IS Team & partners
Ensure compliance with IT security and confidentiality guidelines