Senior Manager, Workplace Experience

Michael Kors

1d•Onsite

About The Position

As the Senior Manager, Workplace Experience, reporting to the Vice President of the department, you’ll play a critical role in delivering a seamless, high-quality workplace environment for Capri Holdings North America corporate headquarters. You’ll partner closely with senior leadership to oversee day-to-day facilities operations, workplace services, and strategic initiatives that support employee experience, operational excellence, and business continuity across New York and New Jersey locations. This role requires a proactive, hands-on leader who thrives in a fast-paced environment and can balance strategic planning with day-to-day execution.

Requirements

7–10 years of relevant experience in facilities management, workplace operations, project management, or related fields.
Strong ability to work confidently with senior leadership as well as cross-functional teams.
Excellent communication, organizational, and decision-making skills.
Proven ability to manage multiple priorities simultaneously in a deadline-driven environment.
High degree of initiative and ability to work independently.
Proficiency in AutoCAD and Microsoft Office Suite.
Ability to read architectural drawings and understand furniture layouts and interior design fundamentals.
Ability to work on-site four days per week.

Responsibilities

Workplace Operations & Facilities Management Oversee the daily operation, maintenance, and performance of all building systems, equipment, and workplace services.
Coordinate building requests with property management, including freight reservations, after-hours HVAC, pest control, and vendor access.
Partner with Loss Prevention and landlords to manage security services for NY and NJ office locations.
Manage corporate services across facilities, including reception, hospitality, and building operations.
Leadership & Collaboration Build strong internal partnerships across all levels of the organization and serve as a trusted point of contact for workplace-related needs.
Communicate and collaborate closely with Executive Assistants to resolve maintenance, operational, and logistical challenges.
Manage and support the Receptionist, Workplace Experience, ensuring consistent service standards.
Projects & Strategic Initiatives Partner with senior leadership to plan and execute office moves, space reconfigurations, and workplace improvement projects for the North America headquarters.
Ensure all projects are delivered on time, within budget, and aligned with business objectives.
Maintain and manage the facilities management software (OfficeSpace), ensuring floor plans and occupancy data are accurate and current.
Vendor & Service Management Develop and manage relationships with external vendors and service providers.
Ensure service levels, contracts, and deliverables meet operational and budget expectations.