Senior Membership Coordinator

Broward Center for the Performing Arts • Fort Lauderdale, FL

3d

About The Position

Manage the ticketing needs and other membership services for Entourage to ensure
optimal customer experiences and maximize all sales opportunities.

Requirements

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of event ticketing or development software preferred.
• Skilled in data entry.
• Excellent customer service skills.
• Able to handle projects and communications of a highly sensitive and confidential nature, where absolute discretion is critical.
• Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
• Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint.
• Able to work effectively and positively with others.
• AA/AS degree or any equivalent combination of training and experience.
• Experience in box office or ticketing required.

Nice To Haves

• Experience in development or customer service a plus.

Responsibilities

• Develop and maintain positive donor relationships with regard to ticketing and membership and respond to all members courteously, timely and accurately via email and phone.
• Ticket donors and members for all performances and events as needed.
• Provide ticketing services for presenting partners including, but not limited to, Broadway Across America, Florida Grand Opera, Miami City Ballet, Gold Coast Jazz and Symphony of the Americas.
• Collaborate with Broadway Across America on new Entourage subscriptions and upgrades.
• Coordinate donor and member Slow Burn subscriptions and single tickets for all other performances.
• Communicate with Box Office to manage releases and holds of the Development Department.
• Coordinate show offer dates and seating deadlines.
• Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Patrons’ Circle and Entourage members.
• Communicate daily with the VP and AVP of Development regarding ticket availability updates and changes, potential performance changes and possible effects on Benefactors and Entourage members.
• Provide excellent patron experiences while working with members to renew and upgrade their memberships.
• Identify, evaluate and implement processes to improve all aspects of membership.
• Capitalize on upgrade opportunities to increase the Foundation revenues.
• Contact lapsed members to renew membership.
• Coordinate membership acknowledgement packages and renewal e-mail process.
• Collaborate with Data Support to utilize lists and Qlick for acknowledgements and renewal e-mails and letters.
• Manage donor contacts using Archtics/Raiser's Edge and create reports as needed
• Manage multiple e-mail inboxes including [e-mail], [e-mail], and [e-mail]
• Serve as event staff for membership events as needed.
• Manage check in lists, tickets, and solicitation tools for all member events.
• Continually analyze and evaluate operational procedures and policies to improve efficiency and effectiveness, achieve the highest level of customer service and optimize financial results.
• Partner with the VP and AVP of Development in implementing successful campaigns, membership programs and contributor events
• Direct Foundation Volunteer on various projects.
• Provide support to the VP and AVP of Development on various projects as needed.
• Support the larger goals of the Broward Performing Arts Foundation and the PACA organization, anticipating challenges and opportunities in that context
• Complete additional responsibilities as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree