Senior Membership Coordinator

Broward Center for the Performing Arts • Fort Lauderdale, FL

2d

About The Position

Manage the ticketing needs and other membership services for Entourage to ensure optimal customer experiences and maximize all sales opportunities. ESSENTIAL FUNCTIONS Develop and maintain positive donor relationships with regard to ticketing and membership and respond to all members courteously, timely and accurately via email and phone. Ticket donors and members for all performances and events as needed. Provide ticketing services for presenting partners including, but not limited to, Broadway Across America, Florida Grand Opera, Miami City Ballet, Gold Coast Jazz and Symphony of the Americas. Collaborate with Broadway Across America on new Entourage subscriptions and upgrades. Coordinate donor and member Slow Burn subscriptions and single tickets for all other performances. Communicate with Box Office to manage releases and holds of the Development Department. Coordinate show offer dates and seating deadlines. Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Patrons’ Circle and Entourage members. Communicate daily with the VP and AVP of Development regarding ticket availability updates and changes, potential performance changes and possible effects on Benefactors and Entourage members. Provide excellent patron experiences while working with members to renew and upgrade their memberships. Identify, evaluate and implement processes to improve all aspects of membership. Capitalize on upgrade opportunities to increase the Foundation revenues. Contact lapsed members to renew membership. Coordinate membership acknowledgement packages and renewal e-mail process. Collaborate with Data Support to utilize lists and Qlick for acknowledgements and renewal e-mails and letters. Manage donor contacts using Archtics/Raiser's Edge and create reports as needed Manage multiple e-mail inboxes including [e-mail], [e-mail], and [e-mail] Serve as event staff for membership events as needed. Manage check in lists, tickets, and solicitation tools for all member events. Continually analyze and evaluate operational procedures and policies to improve efficiency and effectiveness, achieve the highest level of customer service and optimize financial results. Partner with the VP and AVP of Development in implementing successful campaigns, membership programs and contributor events Direct Foundation Volunteer on various projects. Provide support to the VP and AVP of Development on various projects as needed. Support the larger goals of the Broward Performing Arts Foundation and the PACA organization, anticipating challenges and opportunities in that context Complete additional responsibilities as needed. CORE COMPETENCIES Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience. Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals. Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

Requirements

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of event ticketing or development software preferred.
• Skilled in data entry.
• Excellent customer service skills.
• Able to handle projects and communications of a highly sensitive and confidential nature, where absolute discretion is critical.
• Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
• Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint.
• Able to work effectively and positively with others.
• AA/AS degree or any equivalent combination of training and experience.
• Experience in box office or ticketing required.

Nice To Haves

• Experience in development or customer service a plus.

Responsibilities

• Develop and maintain positive donor relationships with regard to ticketing and membership and respond to all members courteously, timely and accurately via email and phone.
• Ticket donors and members for all performances and events as needed.
• Provide ticketing services for presenting partners including, but not limited to, Broadway Across America, Florida Grand Opera, Miami City Ballet, Gold Coast Jazz and Symphony of the Americas.
• Collaborate with Broadway Across America on new Entourage subscriptions and upgrades.
• Coordinate donor and member Slow Burn subscriptions and single tickets for all other performances.
• Communicate with Box Office to manage releases and holds of the Development Department.
• Coordinate show offer dates and seating deadlines.
• Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Patrons’ Circle and Entourage members.
• Communicate daily with the VP and AVP of Development regarding ticket availability updates and changes, potential performance changes and possible effects on Benefactors and Entourage members.
• Provide excellent patron experiences while working with members to renew and upgrade their memberships.
• Identify, evaluate and implement processes to improve all aspects of membership.
• Capitalize on upgrade opportunities to increase the Foundation revenues.
• Contact lapsed members to renew membership.
• Coordinate membership acknowledgement packages and renewal e-mail process.
• Collaborate with Data Support to utilize lists and Qlick for acknowledgements and renewal e-mails and letters.
• Manage donor contacts using Archtics/Raiser's Edge and create reports as needed
• Manage multiple e-mail inboxes including [e-mail], [e-mail], and [e-mail]
• Serve as event staff for membership events as needed.
• Manage check in lists, tickets, and solicitation tools for all member events.
• Continually analyze and evaluate operational procedures and policies to improve efficiency and effectiveness, achieve the highest level of customer service and optimize financial results.
• Partner with the VP and AVP of Development in implementing successful campaigns, membership programs and contributor events
• Direct Foundation Volunteer on various projects.
• Provide support to the VP and AVP of Development on various projects as needed.
• Support the larger goals of the Broward Performing Arts Foundation and the PACA organization, anticipating challenges and opportunities in that context
• Complete additional responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree