TPA - 2A Senior Process Associate

Infosys•Des Moines, IA

1d•Onsite

About The Position

In the role of Senior Process Associate, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you’ll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines.

Requirements

High School Diploma or GED Equivalent.
1+ years in life and annuity experience.

Nice To Haves

Analytical skills
Previous Life and Annuity death claims experience
Oral and written communication skills
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Ability and willingness to learn multiple financial concepts and systems
Flexibility in a fast-paced, team-oriented environment
Organizational and follow through skills
Sensitivity to service and quality

Responsibilities

Take initiative and ownership in every call and situation
Provide answers and solutions in a manner all parties can understand
Research information and handles return calls/another follow-up as needed
Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
Navigate multiple computer systems/applications and utilizes search tools to find information
Adhere to call guidelines
Meet or exceeds department quality standards
Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel

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