Senior Product Manager, Conversational AI & Voice Automation

Natera

24d • Remote

About The Position

The Senior Product Manager will be responsible for driving the strategy, development and optimization of voice-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling voice automation products - including virtual agents, conversational IVRs, or multimodal AI assistants - to enhance patient, provider, and internal operational interactions.
In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven voice solutions that reduce friction, improve service quality, and deliver measurable business impact. If you’re passionate about building the next generation of natural, human-like voice experiences using Generative AI, this is the role for you.

Requirements

• Proven, hands-on experience designing, launching, and scaling voice automation or conversational AI products, such as AI-powered IVRs, virtual assistants, or multimodal LLM voice interfaces.
• Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures.
• Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic.
• Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience.
• Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver.
• Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders.
• Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions.
• Bachelor's degree in computer science, engineering, business or related field. 5+ years of experience in software development, or digital product management.

Responsibilities

• Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features.
• Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys.
• Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions.
• Evaluate and integrate third-party technologies (e.g., LLMs, ASR/TTS engines, voice analytics) to accelerate development and improve performance.
• Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities.
• Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features.
• Stay ahead of emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy and innovation roadmap.

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level