Senior Product Manager, Enterprise Picking & Tools

Instacart

8h • $158,000 - $199,500 • Remote

About The Position

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by our retail partners.
Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.
This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.
This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. You will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

Requirements

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Nice To Haves

• Experience in B2B product management, enterprise software, client services, or partner success teams
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

Responsibilities

• You will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
• You will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• You will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
• You will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees