Senior Product Manager, Salesforce & Marketing

Chief • New York, NY

8d • $165,000

About The Position

Chief is seeking a Senior Product Manager to own and optimize our Salesforce ecosystem and serve as the dedicated product lead for Marketing’s needs. This is a full-time role.
This role is critical to improving how we close leads, serve members, and scale efficiently. You will lead a full assessment of our Salesforce implementation across Sales, Marketing, Concierge, Member Experience, and Operations - then translate those insights into a clear, prioritized roadmap of improvements that drive measurable business impact.
In parallel, you will act as the true product manager for Marketing’s needs: managing intake, clarifying requirements, writing tickets, setting expectations, and ensuring high-quality execution with Engineering.
You will report to the Senior Director of Product and work closely with Sales, Marketing, Engineering, Data, and Concierge.

Requirements

• 6+ years of Product Management experience, with deep hands-on Salesforce expertise.
• Proven experience auditing and improving complex Salesforce implementations.
• Strong knowledge of Salesforce features including Flows, automations, reporting, integrations, and data models.
• Experience working closely with Sales and Marketing teams in high-growth environments.
• Exceptional at turning messy, vague requests into crisp, build-ready requirements.
• Highly organized, detail-oriented, and relentless about follow-through.
• Comfortable pushing back, setting boundaries, and managing competing priorities.
• Clear, confident communicator who can tailor messaging for executives, operators, and engineers.
• Thrives in fast-paced, scrappy environments and enjoys rolling up your sleeves.

Responsibilities

• Salesforce Ownership & Optimization
• Conduct a full discovery of our current Salesforce implementation by partnering with: Sales Marketing Concierge / Member Experience Operations and other internal teams
• Understand how each team uses Salesforce today — including workflows, reports, automations, workarounds, and pain points.
• Identify gaps between current usage and best-in-class Salesforce capabilities.
• Produce a clear assessment and recommendations document that includes: Opportunities to improve lead flow, speed to close, and member servicing.
• Suggested automation and optimization using: Salesforce Flows Lead routing & scoring improvements Reporting & dashboard enhancements Features we are under-utilizing or not using at all Third-party integrations that reduce manual work or improve data quality.
• Translate findings into a prioritized Salesforce roadmap with clear business outcomes.
• Partner with Engineering and Systems teams to ensure solutions are delivered accurately and efficiently.
• Marketing Product Management
• Serve as the dedicated Product Manager for Marketing’s technical and systems-related initiatives.
• Own end-to-end intake for Marketing requests: Clarify vague or incomplete asks.
• Translate business needs into well-defined product requirements.
• Create high-quality tickets and acceptance criteria for Engineering.
• Manage stakeholder expectations around scope, tradeoffs, and timelines.
• Prioritize Marketing initiatives alongside Salesforce roadmap work to ensure focus on highest business impact.
• Ensure delivery quality and that solutions truly solve Marketing’s underlying problems.
• Product Leadership
• Bring clarity to ambiguity by leveraging stakeholder feedback, usage data, and business metrics.
• Define success metrics tied to lead conversion, speed to close, and operational efficiency.
• Communicate progress, risks, and outcomes clearly to leadership and cross-functional partners.
• Act as the connective tissue between business teams and Engineering.

Benefits

• Competitive salary and equity
• Flexible vacation policy
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed