Senior Product Manager

Zinnia•Alpharetta, GA

13d•$120,000 - $160,000

About The Position

WHO YOU ARE: The Senior Product Manager, manages research and development activities relating to the design and development of software or hardware products and qualification or re-qualification of new and existing products. The Product Manager uses their proven ability to strategize the full lifecycle of a product - from conception through release. This individual will confidently lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision. WHAT YOU’LL DO: Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Collaborate closely with operations and technology leaders to analyze manual processes within the PeopleSoft ERP ecosystem, identify high-impact and high-effort workflows, and lead prioritization and automation efforts that streamline operational efficiency. Conduct discovery sessions with internal operations teams and external clients to gather and document requirements, including accounting and finance-related workflows, and translate them into clear product requirements and user stories. Completing research and providing analysis as needed to support Management in decision making Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases. Facilitating business needs and priority identification Assist in Developing and executing proposed business and technical solutions Assist in the research and investigation of escalated production issues and engage teams for resolution Track incidents through completion while providing regular updates to both internal and external customers Document business impact, research and resolution steps and long-term preventative measures via incident reports Provide regular severity updates to Senior leadership

Requirements

8+ years of experience as a Product Manager, including analyzing software/product design, development, and deployment
A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
Experience working within ERP platforms, preferably PeopleSoft, or similar systems such as Workday, Oracle, or SAP.
Proven ability to translate operational or accounting workflows into automation opportunities and productized solutions.
Hands-on experience authoring and interpreting API specifications and working directly with developers, QA, and architects in an SDLC environment.
Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
Basic understanding of technology system interfaces and data integration, networks, and operating systems
Proven background in process automation and/or robotic process automation (RPA)
Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
Basic knowledge of SQL, client/server, and network environments
Expert level communication, interpersonal, critical thinking and troubleshooting skills
Microsoft PC software experience (i.e., Excel, Word, Access and Project)
Willingness to develop industry-related knowledge
Analytical, organized with excellent written and verbal communication skills
Must be a self-starter, flexible and motivated

Nice To Haves

2+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
Knowledge of Business Process Modeling using decision tables/trees and data flows.
Basic knowledge of SQL, client/server, and network environments.
Strong customer service and relationship management skills with the ability to interact successfully across all levels of the organization.
Willingness to develop industry-related knowledge and continuously improve domain expertise.

Responsibilities

Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
Collaborate closely with operations and technology leaders to analyze manual processes within the PeopleSoft ERP ecosystem, identify high-impact and high-effort workflows, and lead prioritization and automation efforts that streamline operational efficiency.
Conduct discovery sessions with internal operations teams and external clients to gather and document requirements, including accounting and finance-related workflows, and translate them into clear product requirements and user stories.
Completing research and providing analysis as needed to support Management in decision making
Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
Facilitating business needs and priority identification
Assist in Developing and executing proposed business and technical solutions
Assist in the research and investigation of escalated production issues and engage teams for resolution
Track incidents through completion while providing regular updates to both internal and external customers
Document business impact, research and resolution steps and long-term preventative measures via incident reports
Provide regular severity updates to Senior leadership