Senior Program Manager - Atlassian Platform

Expedia Group • Seattle, WA

1d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team The Expedia Group Product Roadmap Insights & Tooling team bridges strategy and delivery, enabling Product and Tech to fulfill the strategic vision clearly, consistently and easily. We empower teams across EG to plan with clarity, transparency and impact by delivering scalable tools, and structured processes. We drive operational excellence in planning by building systems and tools that enable teams to plan. In this role, you will be the trusted advisor for leaders and teams across Expedia Group on how to get the most value from our Atlassian ecosystem. You will combine deep hands-on administration expertise with program delivery experience to design and implement enterprise-scale solutions for planning, prioritization, and delivery. Your work will shape how we use Jira, Confluence, Jira Product Discovery, and Jira Align to connect ideas to outcomes across portfolios, programs, and teams. In this role, you will: Provide Atlassian platform administration and solution design for our enterprise Atlassian Cloud environment, ensuring configurations are scalable, governed, and aligned to business needs Consult with business stakeholders to understand strategies and requirements that enable teams to define, plan, and deliver world-class features, products and platforms. Then translate them into practical Atlassian configurations, templates, and usage patterns Build robust automation and reporting using Automation for Jira, ScriptRunner (Groovy), REST APIs, Python, JQL, dashboards, and custom reports to improve data quality, reduce annual work, and provide clear delivery insights Partner with Product, Engineering, Technical Program Managers and the Program Management Office to translate strategy and OKRs into executable delivery models using ira Product Discovery, Advanced Roadmaps, and Atlassian Strategy Collection Enable enterprise planning and portfolio visibility by designing solutions for portfolio road mapping, dependency and risk management, capacity planning, prioritization, and outcome tracking across teams and programs Drive adoption of Jira Product Discovery (JPD) and Atlassian Strategy Collection by structuring ideas, opportunities, and outcomes; defining schemas for value versus effort, strategic alignment, and insights Provide advanced troubleshooting and platform support, including root-cause analysis for complex issues, performance tuning, and guidance on best practices for large-scale usage Facilitate workshops, training, and office hours to upskill teams, coach champions, and help stakeholders use Atlassian tools as decision-making and planning systems, not just tracking tools Contribute to ongoing Atlassian platform governance and standardization initiatives, to proactively identify areas of operational improvement with the team, building solutions that are scalable cross-team

Requirements

• Bachelor’s degree in Computer Science or a related technical field; or equivalent related professional experience
• Experienced Atlassian practitioner with 8+ years of experience in enterprise technology, consulting, or delivery roles, including 8+ years administering Jira and Confluence in large, complex environments
• Strong technical aptitude with proven ability to manage cross-functional initiatives
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products
• Strong configuration and automation specialist, with advanced skills in JQL, workflows, schemes, automation rules, dashboards, and reporting, plus experience using REST APIs, Groovy (ScriptRunner), and Python

Nice To Haves

• Proven track record of driving program delivery at scale within a technology-driven organization
• Demonstrated ability to safely integrate AI/ML-enabled solutions that advance business objectives
• Consultative partner to the business, comfortable engaging directly with senior stakeholders to understand problems, propose options, and translate complex requirements into practical, scalable Atlassian solutions
• Enterprise planning and portfolio-minded, with experience supporting planning cycles, portfolio road mapping, dependency and risk management, capacity planning, and prioritization using Atlassian tools
• Excellent communicator and facilitator, able to lead workshops, training, and working sessions; explain Atlassian concepts in simple language; and influence teams toward standard patterns and governance
• Inclusive and collaborative teammate, who builds trust across disciplines, welcomes diverse perspectives, and focuses on creating solutions that work for both individual teams and the broader enterprise
• Bonus points if you have Atlassian certifications (such as ACP credentials),or Background in internal consulting, platform enablement, or transformation programs

Responsibilities

• Provide Atlassian platform administration and solution design for our enterprise Atlassian Cloud environment, ensuring configurations are scalable, governed, and aligned to business needs
• Consult with business stakeholders to understand strategies and requirements that enable teams to define, plan, and deliver world-class features, products and platforms. Then translate them into practical Atlassian configurations, templates, and usage patterns
• Build robust automation and reporting using Automation for Jira, ScriptRunner (Groovy), REST APIs, Python, JQL, dashboards, and custom reports to improve data quality, reduce annual work, and provide clear delivery insights
• Partner with Product, Engineering, Technical Program Managers and the Program Management Office to translate strategy and OKRs into executable delivery models using ira Product Discovery, Advanced Roadmaps, and Atlassian Strategy Collection
• Enable enterprise planning and portfolio visibility by designing solutions for portfolio road mapping, dependency and risk management, capacity planning, prioritization, and outcome tracking across teams and programs
• Drive adoption of Jira Product Discovery (JPD) and Atlassian Strategy Collection by structuring ideas, opportunities, and outcomes; defining schemas for value versus effort, strategic alignment, and insights
• Provide advanced troubleshooting and platform support, including root-cause analysis for complex issues, performance tuning, and guidance on best practices for large-scale usage
• Facilitate workshops, training, and office hours to upskill teams, coach champions, and help stakeholders use Atlassian tools as decision-making and planning systems, not just tracking tools
• Contribute to ongoing Atlassian platform governance and standardization initiatives, to proactively identify areas of operational improvement with the team, building solutions that are scalable cross-team

Benefits

• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level