Senior Project Manager (Remote)

Intelligent Technical Solutions•International Falls, MN

17h•Remote

About The Position

The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to managing project delivery, the Senior PM supports department improvement by mentoring junior PMs, contributing to best practice documentation, and participating in cross-departmental strategy.

Requirements

Prior experience in a Managed Service Provider (MSP) environment is essential.
10+ years of experience in project management roles, with direct oversight of technical or IT infrastructure projects.
Must have hands-on experience with projects including domain migrations, cybersecurity deployments, wireless and network setups, infrastructure rollouts, new client onboarding, and complex client offboarding initiatives.
Proven success leading multi-phase or cross-departmental engagements with budget, scope, and timeline responsibility.
Strong communication, negotiation, and client-facing skills — especially under pressure or in ambiguous situations.
Fluency with project management tools, Microsoft 365, and documentation tools.
Ability to coordinate across departments and align project execution with client goals.
PMP + or equivalent, ITIL, or Agile/Scrum certifications
Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Nice To Haves

Familiarity with service delivery KPIs and resource planning in a project-based services company.

Responsibilities

Own the full lifecycle of high-value or technically complex projects — from scoping and kickoff through deployment and closeout.
Lead project teams across departments, managing communication, execution, and stakeholder alignment.
Serve as the escalation point for client-facing challenges and scope management during delivery.
Build strong relationships with client stakeholders and internal sponsors to align technical execution with business outcomes.
Represent the Project department in client-facing meetings, strategy calls, and executive updates as needed.
Anticipate client needs and proactively identify project opportunities or risks.
Mentor and support less experienced PMs through shadowing, knowledge sharing, and peer reviews.
Help maintain and improve project documentation standards, templates, and tool usage (e.g., PPM tools, ConnectWise, ITGlue).
Participate in quarterly process reviews or department-led improvement initiatives.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification