Senior Project Program Manager, Dental and Vision

CVS Health • Hartford, CT

12d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Join the Dental, Vision, and Voluntary Healthcare Benefits team as a Senior Project Program Manager for oversight of product, program, and project management. Leads the work and deliverables of multiple, complex projects or programs, through to implementation, that impact multiple processes, systems, functions, and products. Length of project may run multiple years in duration. · Develops and implements strategic business plan to achieve business goals. · Proactively leads a program and/or most complex projects by setting strategic direction. · Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization. · Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed. · Consults with constituents (these may be internal and/or external) to scope/define project. Influences change to improve performance results, organization effectiveness and/or systems/quality/services. · Obtains financial support for most complex projects or supports this work as it relates to program management. · Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up, and downstream effects often impact multiple functions and/or segments. · Responsible for development and implementation of new ideas that supports work/team. · Cross function/segment group facilitation/presentation. Leads all project and/or program management work including monitoring and tracking of progress and status update communications. · Responsible for resource utilization within and across work teams. Responsible for the financial implications of projects and/or program budgets. Assists others to identify solutions to issues that negatively impact program and/or project plan.

Requirements

• 7+ years of project management experience leading medium‑ to large‑scale process improvement initiatives from concept through implementation.
• Proven experience managing projects in highly regulated industries in insurance and healthcare.
• Strong knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies (Green Belt or Black Belt preferred).
• Expertise in process documentation, root cause analysis (RCA), and designing controls within regulatory frameworks.
• Solid understanding of risk assessment, control testing techniques, and remediation management.
• Strong leadership presence with the ability to drive accountability in cross-functional teams.

Nice To Haves

• Experience working with compliance, audit, legal, risk management, and regulatory bodies.
• Ability to assess compliance gaps and design remediation plans that satisfy internal and external oversight
• Excellent analytical and problem‑solving skills with a mindset toward root cause elimination rather than quick fixes.

Responsibilities

• Develops and implements strategic business plan to achieve business goals.
• Proactively leads a program and/or most complex projects by setting strategic direction.
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
• Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed.
• Consults with constituents (these may be internal and/or external) to scope/define project. Influences change to improve performance results, organization effectiveness and/or systems/quality/services.
• Obtains financial support for most complex projects or supports this work as it relates to program management.
• Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up, and downstream effects often impact multiple functions and/or segments.
• Responsible for development and implementation of new ideas that supports work/team.
• Cross function/segment group facilitation/presentation.
• Leads all project and/or program management work including monitoring and tracking of progress and status update communications.
• Responsible for resource utilization within and across work teams.
• Responsible for the financial implications of projects and/or program budgets.
• Assists others to identify solutions to issues that negatively impact program and/or project plan.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level