Senior Property Adjuster
About The Position
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Handle complex homeowners and commercial property claims with minimal supervision and guidance from the manager. We are seeking a Senior Claims Specialist who can independently manage a variety of homeowners and commercial property claims with minimal supervision while delivering exceptional service and sound decision-making. In this role, you will investigate claims thoroughly, analyze coverage, liability, and damages, and develop well-supported coverage positions. You will negotiate settlements with insureds, claimants, and attorneys, while maintaining proactive file management and accurate reserving practices. You’ll also oversee litigated files, present claims to internal committees, and ensure adherence to audit and departmental guidelines. Success in this position requires strong analytical thinking, excellent negotiation and communication skills, and the ability to build relationships while navigating complex situations. A high level of comfort with claims technology and systems is essential, along with a commitment to delivering outstanding customer service. This is an opportunity to step into a highly visible role where your expertise will directly influence outcomes, support team development, and contribute to organizational excellence. Candidates must currently have, and maintain, an acceptable driving record to be considered.
Requirements
- strong analytical thinking
- excellent negotiation and communication skills
- ability to build relationships while navigating complex situations
- high level of comfort with claims technology and systems
- commitment to delivering outstanding customer service
- prior experience handling property claims
- bachelor’s degree in Business, Insurance, or a related field
- Candidates must currently have, and maintain, an acceptable driving record to be considered.
Nice To Haves
- someone from the property restoration industry
- Industry designations such as Associate in Claims (AIC), Associate in General Insurance (AINS), or CPCU coursework are preferred and demonstrate a commitment to professional growth.
Responsibilities
- independently manage a variety of homeowners and commercial property claims with minimal supervision while delivering exceptional service and sound decision-making
- investigate claims thoroughly, analyze coverage, liability, and damages, and develop well-supported coverage positions
- negotiate settlements with insureds, claimants, and attorneys, while maintaining proactive file management and accurate reserving practices
- oversee litigated files
- present claims to internal committees
- ensure adherence to audit and departmental guidelines
Benefits
- Company vehicle
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
