Senior Protective Intelligence Manager

Etsy•New York, NY

3d•Onsite

About The Position

We are seeking a Senior Protective Intelligence Manager to join the Workplace Protection team and strengthen our global protective operations through proactive intelligence, crisis response, and incident triage. This role combines intelligence analysis with operational leadership, delivering real-time situational awareness and coordinating response during dynamic events. You will identify emerging risks, manage information flow during crises, and help drive decisions that safeguard employees globally—whether in offices, remote, or traveling on company business. Success requires strong analytical judgment, calm execution under pressure, and the ability to translate intelligence into coordinated action. You will partner closely with security vendors and cross-functional teams to enable swift, informed responses to incidents impacting our people, operations, or brand. This is a full-time position reporting to the Director, Workplace Protection. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn Office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. The Workplace Protection team works across the company to help keep employees safe and informed during an evolving global risk environment. We monitor emerging threats, coordinate response during incidents, and provide intelligence that supports decisions affecting our people, operations, and leadership. The team partners closely with security vendors and cross-functional partners to ensure employees—whether in offices, working remotely, or traveling—have the support and protection they need.

Requirements

7+ years of experience in intelligence analysis, crisis management, protective intelligence, or corporate security within a corporate, government, or consulting environment.
Demonstrated ability to synthesize complex or incomplete information quickly and translate intelligence, open-source reporting, and situational data into clear, actionable guidance for senior stakeholders.
Experience managing or supporting incident response, crisis coordination, or operational decision-making during time-sensitive events.
Strong familiarity with OSINT tradecraft, social media monitoring, and situational awareness tools, as well as modern intelligence or alerting platforms.
Excellent written and verbal communication skills, with the ability to deliver concise, decision-focused updates to operational teams and leadership audiences.
Experience collaborating closely with cross-functional partners—including security, investigations, cyber, communications, and HR—to manage information flow and coordinate response during critical incidents.
Demonstrated sound judgment and discretion when handling sensitive or confidential information.
Strong organizational and prioritization skills, with the ability to manage multiple evolving issues or incidents simultaneously.
Bachelor’s degree or equivalent experience in intelligence, security studies, international relations, or a related field.
Ability to support critical incidents, large company events, and international travel outside standard hours, including 24/7 on-call rotation when needed.
Occasional travel, including international assignments, in support of protective or crisis operations

Nice To Haves

Professional certifications in security, intelligence, or crisis management (e.g., CTM, CPP, PCI) are a plus.
Interest in strengthening organizational resilience and helping protect employees, operations, and brand during dynamic global events.

Responsibilities

Lead global incident response planning, including development and maintenance of crisis playbooks, emergency notification systems, and response procedures that enable effective coordination during critical events.
Manage incident monitoring, response coordination, and post-incident reporting, identifying patterns and trends from security data to inform future planning, resource allocation, and risk mitigation strategies.
Conduct intelligence analysis and threat assessments to identify, assess, and prioritize risks to personnel, including the investigation and triage of concerning communications, online threats, and persons of concern.
Monitor global security developments, including civil unrest, natural disasters, geopolitical instability, and other emerging threats that could impact employees, offices, or operations, and translate those insights into actionable guidance.
Own the company’s travel risk intelligence program, including monitoring global developments, managing external intelligence vendors, and delivering risk briefings for employees traveling to higher-risk destinations.
Support executive protection planning by providing intelligence assessments for leadership travel and vetting international executive protection vendors.
Collaborate with internal stakeholders and external security partners to ensure timely information flow and coordinated response during incidents that impact our people, operations, or brand.
Design and facilitate crisis simulations and tabletop exercises to strengthen leadership readiness and improve organizational response capabilities.