Senior Researcher

Justworks•New York, NY

19h•$165,000 - $181,000•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Justworks is looking for an experienced research professional to help grow our customer-focused Research & Insights function. You’re creative, solution-oriented, adept at collaborating cross-functionally and with leadership stakeholders, and excel at turning data into decisions. You’ll be responsible for leading and executing a mix of strategic, customer, and market research initiatives from end to end, and you’ll focus on ensuring what you learn informs our forward-looking strategy. You’ll contribute to scaling our Research & Insights function, supporting education initiatives and the building of systems that make it easier for others across the organization to make insights-informed decisions. In this role, you’ll play a crucial part in helping Justworks make some of its most impactful, long-term decisions. You’ll be responsible for leading and executing research initiatives and contributing to an increasingly customer-focused, future-minded strategy for the company.

Requirements

Demonstrated ability to execute significant research projects from end to end, likely grounded in 5+ years of experience in a UX, market, or strategic research role
Highly skilled at stakeholder management and leading cross-functional projects; able to confidently and independently work with executive stakeholders (prior in-house experience strongly preferred)
Experience in a range of research methods, in particular qualitative and mixed methods
Comfortable turning amorphous business and product challenges into specific questions research can answer
Excellent oral, written, and visual communicator, with the ability to focus research storytelling on the data’s potential impact and to guide stakeholders in their decision-making process

Nice To Haves

Background in service design or systems thinking strongly preferred, especially where it’s been used to inform cross-functional collaboration or strategic initiatives

Responsibilities

Lead a mix of strategic, customer, and market research initiatives for a wide range of executives and cross-functional teams independently, identifying appropriate stakeholders, defining project scope, and managing the research process through design, field, analysis, reporting and narrative building, communication, and implementation
Partner directly with stakeholders from across the organization (including, but not limited to, Product, Design, Finance, Marketing, and Customer Success) to guide decision-making, assisting them in incorporating your findings into strategic decisions
Inform data-driven strategies, support long-term planning, and advise on growth opportunities or risk mitigation
Help build insights fluency and customer obsession across the organization division by developing education initiatives and scalable systems that make it easier for teams to access, conduct, and apply research
Facilitate a wide variety of research methods with Justworks customers, prospective customers, external experts, and other participants
Keep a pulse on industry and macroeconomic trends and recommend research when relevant
Share research findings and ensure implementation of work, using advanced storytelling and presentation expertise, as well as interactive workshops and other creative communication methods