Senior SaaS Implementation Specialist

POOLCORP • Clearwater, FL

4d

About The Position

The Senior Saas Implementation Specialist leads the team of Implementation Specialists responsible for onboarding new customers to the SaaS platform. You ensure best-in-class onboarding processes and high performance across your team while directly handling complex, high-value, or strategic customer implementations yourself. You represent the organization at tradeshows and industry events, building relationships, gathering feedback, and elevating the brand. Your leadership and hands-on expertise drive successful customer activation, accelerated ARR realization, and lay the groundwork for future retention and product/chemical sales growth.

Requirements

• 3+ years in SaaS implementation, onboarding, or technical project management, including prior team leadership experience.
• Demonstrated ability to lead, develop, and motivate a customer-facing technical team.
• Strong hands-on implementation expertise with enterprise or strategic/key accounts.
• Exceptional project management, resource allocation, and organizational skills.
• Excellent communication and interpersonal abilities for both internal and external stakeholders.
• Confident public presence for event/tradeshow participation and presentations.
• Process design, documentation, and continuous improvement orientation.
• Proficiency with onboarding, ticketing, and CRM/ERP systems.
• Bachelor’s degree in Information Technology, Business, Project Management, or a related field required.

Nice To Haves

• Relevant certifications (e.g., PMP, SaaS onboarding, or change management) are strongly preferred.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!

Responsibilities

• Leads, trains, and develops the Implementation Specialist team to consistently deliver successful onboarding projects, supporting their professional growth and holding them accountable to departmental standards.
• Manages and executes implementation projects for key, high-value, or high-complexity customers, serving as the primary onboarding contact and subject matter expert.
• Allocates onboarding projects, balances team workload, and optimizes resource deployment to ensure timely and quality customer activation.
• Develops, documents, and continuously improves standard operating procedures and best practices for SaaS onboarding.
• Monitors implementation project health, proactively identifies risks, and drives timely resolution for escalated issues.
• Collaborates closely with Sales, Customer Success, Product, and Support to ensure clear communication, seamless handoffs, and effective feedback loops.
• Analyzes onboarding and activation metrics to drive process improvements and develops new enablement materials based on customer and team feedback.
• Represents the implementation function at tradeshows and industry events, networking with customers and industry partners, gathering market insights, and reinforcing POOLCORP’s SaaS leadership.
• Reports key onboarding and activation metrics (activation rates, time-to-value, CSAT, etc.) to company leadership and drive continuous improvement initiatives.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Employee Stock Purchase Plan
• Excellent career advancement and training opportunities to support your career growth
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level