Senior Sales Enablement Specialist (Post Sale), In-Stor

DoorDash USA

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About The Position

As a Senior Associate, you will support the end-to-end enablement strategy for our In-Store line of business. Your role will focus on equipping post-sales teams with the messaging, training, resources, and processes they need to drive performance and consistency across the customer journey.
You will partner closely with Customer Success, Product Marketing, Systems, and Strategy & Operations to identify skill gaps, refine positioning, improve sales plays, and translate strategic priorities into actionable enablement programs. This includes developing onboarding materials, reinforcing product knowledge, supporting launch readiness, and driving adoption of best practices across the team.
Your primary focus is enabling frontline teams to be more effective — improving ramp speed, increasing win rates, boosting customer retention metrics , and driving expansion and upsell performance. You will act as a bridge between frontline teams and cross-functional partners — gathering insights from the field, identifying friction points in messaging or process, and turning them into clear training, documentation, and playbooks that help teams work smarter, faster, and more confidently.
This is a highly execution-oriented role with strong impact: your work will directly influence productivity, revenue outcomes, and the overall quality of customer engagement within the In-Store business.

Requirements

• 2–4+ years of experience in sales enablement, sales operations, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gong, Outreach, or related workflow tools.
• Ability to translate system requirements and feedback into clear documentation, processes, and training content.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to handle multiple workstreams simultaneously.
• Excellent written and verbal communication skills, especially in explaining systems, processes, or technical concepts.
• A detail-oriented, process-driven mindset with a passion for scalable workflow design.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Responsibilities

• Improving ramp speed
• Increasing win rates
• Boosting customer retention metrics
• Driving expansion and upsell performance
• Gathering insights from the field
• Identifying friction points in messaging or process
• Turning them into clear training, documentation, and playbooks that help teams work smarter, faster, and more confidently.

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed