Senior Sales Support Consultant

Caterpillar Inc.•Peoria, IL

14d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Senior Sales Support Consultant within Construction Industries Customer Solutions division, you’ll be the essential conduit between the sales execution teams and the product group, providing steadfast support for Medium Excavators (HEX MD) and Large Excavators (HEX LG). This role also has heavy interaction with Caterpillar’s global pipeline, managed accounts and work tools teams. Your daily responsibilities will include facilitating communication, ensuring the needs and feedback from both sides are understood and acted upon. While technical knowledge is a plus, your soft skills will take center stage as you navigate customer interactions, team negotiations, and problem-solving. You’ll collaborate strategically with application specialists, offering market insights to complement their technical know-how. With experience in commercial or marketing functions, you’ll apply your seasoned expertise to enhance product positioning and sales strategies. As the linchpin of the product group, your ability to blend soft skills with strategic insight will shape the customer experience and drive the commercial triumph of our products.

Requirements

Strong Customer Focus, Relationship Management, and Decision-Making Skills demonstrated though the following:
Relationship Cultivation: Experience strengthening customer bonds through consistent fulfillment of promises, transparent dialogue, and a commitment to continuous enhancement based on feedback.
Customer-Centric Guidance: Ability to counsels peers on fostering environments that are attuned to customer preferences across diverse contexts.
Proactive Needs Assessment: Vigilantly anticipates and addresses customer requirements, dedicating efforts to not just meet but surpass customer expectations.
Satisfaction Evaluation: Diligently monitors and gauges customer contentment to identify and execute opportunities for service enhancement.
Advocacy of Customer Prioritization: Articulates and exemplifies the importance of customer orientation as a pivotal organizational directive.

Nice To Haves

Industry Insight: Navigate the industry landscape with working knowledge of trends and regulations, engaging with professional circles and leveraging flagship products to steer the organization’s direction.
Effective Communication: Ability to deploy these skills across a wide range of salary grade and positions within the Cat matrix.
Business Acumen: Understanding of Caterpillar products and services, business principles, operations, and the external environment, leading to successfully navigating complex situations and contribute to organizational goals.
Data Analysis: Ability to analyze data to create information that drives decisions will be on display regularly.
Intellectual curiosity to learn, grow and constantly seek out new and relevant information to apply to your role.

Responsibilities

Consultation and Implementation: Engage with product groups, districts, and dealers to develop and implement solutions that enhance the value and pricing of products.
Business Plan Optimization: Identify and address any shortfalls in the business plan, while also seizing opportunities for incremental sales.
Problem Resolution: Track record of tackling issues affecting product performance and commercial success within the territory. Monitor PINS trends, demand changes, and customer needs.
Prospect Development: Cultivate new prospects, solidify customer relationships, and explore opportunities to introduce products and services to the market