Senior Service Account Manager

Pure Storage

1d•$94,000 - $202,000•Remote

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Service Account Manager (SAM), you are the strategic architect of the customer experience for Pure’s most significant enterprise accounts. You will transform the post-sales relationship by serving as a high-impact advocate and trusted advisor, bridging the gap between complex customer needs and Pure’s engineering and product teams. By driving seamless product deployments and operational excellence, you ensure our customers don’t just use our technology—they thrive with it.

Requirements

6 years relevant experience (customer-facing, large accounts, industry related role.)
Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders, acting as a calm and authoritative voice during complex technical negotiations or escalations.
Data Storage Industry Fluency: Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.
Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer’s operational objectives.
Project Leadership & Influence: Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer.

Responsibilities

Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal to ensure a holistic and high-quality customer experience.
Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning to ensure 100% operational continuity and stability.
Command Incident & Escalation Management: Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership to ensure transparent communication and swift resolution during mission-critical events.
Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap discussions that align Pure’s innovation with the customer’s business priorities, directly impacting retention and identifying customer-inspired business solutions.
Champion Knowledge & Mentorship: Elevate the global organization by mentoring junior Service Account Managers and creating internal content that promotes best practices and expands team educational opportunities.