IT - Systems Administrator III Systems Administrator III

AgreeYa Solutions•Raleigh, NC

41d•Hybrid

About The Position

AgreeYa is a global Systems Integrator and is seeking an experienced Senior ServiceNow Administrator to join our growing team. Job Description: We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.

Requirements

ServiceNow Administration certification preferred
A minimum of eight (8) to twelve (12) years' relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Responsibilities

Daily administration, maintenance, and Change Management/Change Control
Recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to client Standards
Perform application support activities as specified
Provide new development requirements as needed
Document and verify the work being done meets client Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for client ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined by client
Change Management operations support for ServiceNow
Administrative and operations support for ServiceNow suite of services.
Planning and design of new applications and configurations implemented
Design and implementation of Organization group roles pertaining to each defined Organization
Design and Implementation of Change Coordinator groups (if needed)
Performance evaluation and monitoring
New application integration
Change Management oversight
ServiceNow education/training
Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration