Senior Software Engineer, Cloud Platform

SeatGeek•New York City, NY

19h•Remote

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The Platform organization helps turn that vision into reality by providing a secure and reliable foundation for building and shipping products. By reducing complexity and offering well-supported, self-service tools and workflows, we enable teams across SeatGeek to move with confidence, especially during the moments when our systems matter most. We are looking for a Senior Platform Engineer to join SeatGeek’s Cloud Platform team in our Platform organization. In this role, you will help design, build, and operate the core cloud, compute, and networking platforms that support all of SeatGeek’s engineering teams. Cloud Platform engineers focus on scalable infrastructure, resilient networking, and well-defined golden paths that allow teams to ship safely and confidently. SeatGeek has more services and deployments than developers, which means automation, standards, and reliability must be the default. The Cloud Platform team supports both our Enterprise and Consumer businesses as we scale primary and secondary ticketing platforms used by world-class partners and millions of fans. What you'll do Core Responsibilities Design, build, and operate shared cloud and networking platforms that support a modern, containerized, service-oriented architecture Improve reliability, observability, security, and scalability through automation, standards, and well-considered abstractions Engineer resilient and observable networking infrastructure that supports a diverse set of workloads across regions and environments Build and maintain golden paths for compute, networking, and infrastructure to help teams deploy and operate services safely Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and contributing to incident response and follow-up work Impact Opportunities Partner with application and platform teams to reduce friction in deployment, routing, monitoring, and scaling Help evolve shared infrastructure tooling, APIs, and standards to improve reliability and developer experience over time Evaluate new technologies and patterns with a focus on maintainability and operational health Use automation and AI-assisted workflows to improve development and operational efficiency Share context and learnings through documentation, design discussions, and mentorship What you have You love building resilient infrastructure but have an even greater love for how it’s deployed and managed. You make decisions based on data and are not afraid of experimenting to get the information you need. While checking every item below isn't necessary, you have (or are keen to have!) some of the following:

Requirements

Experience contributing to the design, development, or operation of cloud and infrastructure platforms that support other engineers or teams
Hands-on experience running production workloads on AWS, including designing and operating infrastructure using Terraform or similar infrastructure as code tools
Experience building, operating, or supporting systems on Kubernetes (EKS), including containerized workloads and supporting platform services
Experience designing or operating service networking and routing, such as service discovery, traffic management, or edge routing using tools like Cilium, Envoy, Kong, or Fastly
Familiarity with observability practices and tools such as Datadog, and using metrics, logs, and traces to diagnose issues and improve system reliability
Ability to write and maintain automation or tooling in Go, Python, or Bash, with an emphasis on clarity, safety, and long-term maintainability
A thoughtful approach to engineering craftsmanship, including clean abstractions, readable code, and systems that are easy for others to operate
Comfort collaborating across teams, explaining infrastructure and networking concepts clearly, and turning broad needs into practical technical solutions
Commitment to learning and growth through knowledge sharing, documentation, and mentorship

Responsibilities

Design, build, and operate shared cloud and networking platforms that support a modern, containerized, service-oriented architecture
Improve reliability, observability, security, and scalability through automation, standards, and well-considered abstractions
Engineer resilient and observable networking infrastructure that supports a diverse set of workloads across regions and environments
Build and maintain golden paths for compute, networking, and infrastructure to help teams deploy and operate services safely
Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and contributing to incident response and follow-up work
Partner with application and platform teams to reduce friction in deployment, routing, monitoring, and scaling
Help evolve shared infrastructure tooling, APIs, and standards to improve reliability and developer experience over time
Evaluate new technologies and patterns with a focus on maintainability and operational health
Use automation and AI-assisted workflows to improve development and operational efficiency
Share context and learnings through documentation, design discussions, and mentorship

Benefits

Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music