Senior Solutions Engineer

PCS Software, Inc. • Houston, TX

3d • Hybrid

About The Position

Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitability while simplifying operations.

PCS provides a seamless, end-to-end transportation management solution that supports the dynamic needs of modern logistics organizations. Our Cortex platform extends this capability through advanced analytics, automation, and operational intelligence.
We are seeking a Senior Solutions Engineer / Senior Implementation Specialist to play a critical role in both customer implementations and technical pre-sales engagement, helping customers realize the full value of the PCS platform.

The Senior Solutions Engineer / Implementation Specialist serves as a hybrid implementation leader and technical pre-sales consultant. This role works closely with Sales, Product, and Implementation teams to design, demonstrate, and deploy PCS Cortex and TMS solutions for prospective and existing customers.

This individual will act as a subject matter expert in transportation workflows, logistics technology, and the PCS platform, delivering compelling product demonstrations, guiding solution architecture, and leading successful software implementations.
This role requires strong customer engagement, technical presentation skills, implementation expertise, and industry knowledge within transportation and logistics.

Requirements

• Bachelor’s degree in Business, Logistics, Information Technology, or related field
• 5+ years of experience in SaaS software implementation, solutions engineering, or technical consulting
• Experience working with Transportation Management Systems (TMS) or logistics software
• Strong understanding of transportation, brokerage, and logistics operations
• Experience delivering software demonstrations or technical pre-sales support
• Excellent communication and presentation skills
• Ability to translate complex technical capabilities into business value
• Strong analytical and problem-solving abilities
• Ability to travel up to 30%

Nice To Haves

• Experience with AI analytics platforms, BI tools, or automation platforms
• Prior experience implementing transportation or ERP systems
• Knowledge of API integrations and SaaS architectures
• Accounting or financial workflow knowledge related to logistics operations

Responsibilities

• Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers.
• Configure platform capabilities to match customer workflows, operational requirements, and business objectives.
• Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager.
• Conduct onboarding sessions, training programs, and adoption support for customers.
• Act as the primary point of contact for implementation-related questions and issue resolution.
• Ensure customers achieve measurable value and operational efficiency from the PCS platform.
• Continuously improve internal implementation processes, documentation, and best practices.
• Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations.
• Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers.
• Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs.
• Translate customer requirements into solution design and demonstration scenarios.
• Support proof-of-concept environments and technical validation activities.
• Provide product feedback and customer insights to the Product and Engineering teams.
• Serve as a transportation technology advisor to prospects and customers.
• Provide recommendations on system configuration, workflow optimization, and platform integrations.
• Support customers in designing scalable logistics workflows using PCS technologies.
• Assist with API integration discussions and technical solution architecture when required.
• Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services.
• Identify opportunities for solution expansion and product adoption.
• Work closely with Sales and Customer Success teams to support growth within existing accounts.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Hybrid work environment
• Professional development and certification programs
• Medical, Dental, and Vision benefits effective 1st day of the month following start date
• Fidelity 401K with a 4% Company Match and Day 1 vesting
• 6 Paid Holidays Annually
• Unlimited PTO
• Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees