Senior Solutions Engineer
About The Position
Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitability while simplifying operations. PCS provides a seamless, end-to-end transportation management solution that supports the dynamic needs of modern logistics organizations. Our Cortex platform extends this capability through advanced analytics, automation, and operational intelligence. We are seeking a Senior Solutions Engineer / Senior Implementation Specialist to play a critical role in both customer implementations and technical pre-sales engagement , helping customers realize the full value of the PCS platform. The Senior Solutions Engineer / Implementation Specialist serves as a hybrid implementation leader and technical pre-sales consultant . This role works closely with Sales, Product, and Implementation teams to design, demonstrate, and deploy PCS Cortex and TMS solutions for prospective and existing customers. This individual will act as a subject matter expert in transportation workflows, logistics technology, and the PCS platform , delivering compelling product demonstrations, guiding solution architecture, and leading successful software implementations. This role requires strong customer engagement, technical presentation skills, implementation expertise, and industry knowledge within transportation and logistics .
Requirements
- Bachelor’s degree in Business, Logistics, Information Technology, or related field
- 5+ years of experience in SaaS software implementation, solutions engineering, or technical consulting
- Experience working with Transportation Management Systems (TMS) or logistics software
- Strong understanding of transportation, brokerage, and logistics operations
- Experience delivering software demonstrations or technical pre-sales support
- Excellent communication and presentation skills
- Ability to translate complex technical capabilities into business value
- Strong analytical and problem-solving abilities
- Ability to travel up to 30%
Nice To Haves
- Experience with AI analytics platforms, BI tools, or automation platforms
- Prior experience implementing transportation or ERP systems
- Knowledge of API integrations and SaaS architectures
- Accounting or financial workflow knowledge related to logistics operations
Responsibilities
- Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers.
- Configure platform capabilities to match customer workflows, operational requirements, and business objectives.
- Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager.
- Conduct onboarding sessions, training programs, and adoption support for customers.
- Act as the primary point of contact for implementation-related questions and issue resolution.
- Ensure customers achieve measurable value and operational efficiency from the PCS platform.
- Continuously improve internal implementation processes, documentation, and best practices.
- Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations.
- Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers.
- Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs.
- Translate customer requirements into solution design and demonstration scenarios .
- Support proof-of-concept environments and technical validation activities.
- Provide product feedback and customer insights to the Product and Engineering teams.
- Serve as a transportation technology advisor to prospects and customers.
- Provide recommendations on system configuration, workflow optimization, and platform integrations.
- Support customers in designing scalable logistics workflows using PCS technologies.
- Assist with API integration discussions and technical solution architecture when required.
- Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services .
- Identify opportunities for solution expansion and product adoption .
- Work closely with Sales and Customer Success teams to support growth within existing accounts.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Hybrid work environment
- Professional development and certification programs
- Medical, Dental, and Vision benefits effective 1st day of the month following start date
- Fidelity 401K with a 4% Company Match and Day 1 vesting
- 6 Paid Holidays Annually
- Unlimited PTO
- Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
