Senior Specialist Customer Service & Logistics

Tyson Foods, Inc.•Springdale, AR

10d

About The Position

The Senior Customer Service & Logistics Specialist is primarily responsible for managing the relationship between assigned customers and the Tyson Supply Chain, serving as an expert resource and strategic partner. This role demonstrates leadership and subject‑matter expertise while ensuring an exceptional customer experience across the order‑to‑cash process.

Requirements

Education: Bachelor’s degree or equivalent work experience.
Experience: Minimum 3+ years of business experience.Tyson Supply Chain experience preferred.
Computer Skills: Proficiency in Microsoft Office, SAP, Warehouse/Transportation Management Systems, BI and/or AFE tools required.
Communication & Leadership Skills: Strong written, verbal, and interpersonal communication.
Conflict management.
Multitasking capability.
Positive attitude.
Problem‑solving and negotiation skills.
Team‑centric leadership
Travel: Domestic travel for customer meetings (approximately 2–3 times per year)
Scope of Support: Supports a defined customer base within a specific region or specialty channel for order management across Retail, Foodservice, and National Account customers.
Work Shift: 1ST SHIFT (United States of America)

Nice To Haves

Tyson Supply Chain experience preferred.

Responsibilities

Manages customer and internal relationships
Leads & Empowering Others: Demonstrates the ability to directly lead and empower team members, fostering a culture of continuous improvement.
Cross‑Functional Collaboration: Partners with internal teams on strategic initiatives to support business priorities.
Effective Communication: Communicates clearly and professionally at all levels of the organization.
Living Tyson Values: Demonstrates role‑model behavior aligned with Tyson’s core values and RIGHT Behaviors.
Mentorship & Talent Support: Serves as a mentor to new hires, participating in interviews and onboarding processes.
Customer Engagement: Leads face‑to‑face customer visits and relationship‑building activities.
Project Leadership: Actively identifies, leads, and ensures completion of key projects
Acts as the primary point of contact between assigned external customers and Tyson Foods Supply Chain.
Manages all aspects of the customer relationship, including order receipt, issue resolution, and ensuring a smooth order‑to‑cash cycle.
Utilizes SAP to process orders and monitor account compliance.
Maintains expert knowledge of Tyson policies, procedures, and software systems.
Understands the customer’s structure, procedures, and relevant operational details.
Leads and empowers team members while modeling best‑in‑class attitude and optimism.
Viewed as a leader and mentor by peers and managers through proactive communication, feedback, and consistent follow‑through.
Participates in talent selection and leads onboarding for new team members.
Serves as a champion of change, development, and growth within the organization.
Uses business strategies to identify opportunities that deliver cost savings for both Tyson and the customer.
Drives completion of key strategic, customer‑specific, team, and network projects.
Manages the customer’s supply chain to meet or exceed turn and service goals.
Monitors inventory positions, writes and manages orders, and reconciles exceptions.
Analyzes trends, promotions, and customer activity to optimize performance.