Senior Technical Analyst
About The Position
Computershare has an exciting opportunity for a permanent full-time Senior Technical Analyst to join our Computershare Technology Services team. There are a few things that make this opportunity truly fantastic: Be part of a cross-functional Agile delivery team which creates customer-oriented solutions aligned to the overall Computershare and Technology strategy and values Work with a supportive leader who encourages creativity and innovation on a team where new ideas and improvements are always welcome We offer continuous learning and education opportunities and put emphasis on continued improvement, growth, and career progression A role you will love As the Senior Technical Analyst, you’ll perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by our Enterprise Systems team. In this role, you’ll need to be pragmatic and logical, with a solution-oriented mindset. You’ll partner closely with the product manager and project team to define business requirements to meet the project objectives. Communication and collaboration will be of the utmost importance as you partner with your key stakeholders (value stream leaders, business groups and control groups).
Requirements
- 5+ years of IT industry experience including 3+ years of Business Analyst experience
- 2+ years of Agile experience
- Experience in document management solutions leveraging Kofax, Documentum, and/or FileNet P8
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Knowledge and understanding of online authentication, authorization, fraud, or security
- Process improvement experience
- ADO experience in large, regulated organizations
- Proven ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
- Proven ability to manage process discovery, process modelling, and process improvement activities
- Experience synthesizing complex analytical findings into executive level communications
- Experience synthesizing data to form a story and align information to contrast or compare to industry perspective and historical business trends
- Experience presenting and communicating effectively via remote virtual tools like Teams, WebEx
Nice To Haves
- Experience in IBM BPM, IBM BAW (Business Automation Workflow), Tungsten TotalAgility, Business Objects, Power BI, and/or DataStage
- Degree in an IT related discipline
- Relevant Business Analysis courses or qualifications
- Experience in Financial Services industry
Responsibilities
- Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
- Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints
- Determine acceptance criteria for final UAT code
- Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
- Effectively manage risks associated with projects and scrum team, including compliance with applicable laws, rules, and regulations, and adherence to internal Computershare policies, procedures, and controls
- Look at industry trends and customer feedback to brainstorm on features
- Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn’t agreement amongst stakeholders, knowing how to negotiate and when to escalate to your leaders
- Work with operations and technical teams to research and resolve production issues
- Clarify ambiguities and customer experience based on business requirements and product objectives
Benefits
- Paid parental leave, flexible working and a caring and inclusive culture
- Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
- Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
