Senior Technical Program Manager, Electrical Infrastructure Reliability, GFP Electrification & Infrastructure

Amazon • San Francisco, CA

17h

About The Position

We are looking for an Electrical Engineering Technical Program Manager who will
own the lifecycle reliability of our deployed electrification infrastructure.
This is not a desk-only role. You will be in the field, at our sites,
investigating real failures on real equipment — and then you will come back and
build the programs, processes, and cross-functional mechanisms to make sure
those failures don't happen again, or that we catch them before they impact
operations.

You will serve as the critical link between what happens at the site and what
changes in our designs, specifications, supplier quality requirements,
construction standards, commissioning procedures, and monitoring systems. You
will be the person who translates a charred connector, a tripped breaker, or a
premature equipment degradation into a root cause analysis, a corrective action
plan, and a scalable programmatic solution.

This role requires a seasoned engineer with hands-on experience deploying
electrical products and infrastructure in field environments. You must deeply
understand the types of issues that arise in real-world deployments — from
construction and installation defects (improper torque, incorrect phasing,
inadequate grounding, thermal management failures) to equipment quality and
reliability issues (infant mortality, component derating, firmware defects,
environmental exposure degradation). You need to have seen these problems
firsthand and know how to systematically prevent them.

You will work cross-functionally with Engineering, Construction, Operations,
Supply Chain, Quality, and our equipment suppliers and contractors. You will
travel to sites to perform investigations, validate corrective actions, and
build relationships with the field teams who are your eyes and ears every day.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 3+ years of experience with electrical power systems, power distribution, or electrification infrastructure (e.g., EV charging, utility interconnections, switchgear, transformers, power conversion equipment)
• Demonstrated experience conducting structured root cause analysis (e.g., 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, 8D) on electrical or electromechanical systems

Nice To Haves

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree in Electrical, Mechanical, Power Engineering, or a related field
• Experience with EV charging infrastructure (DCFC, Level 2, fleet charging) including EVSE hardware, power electronics, and communication protocols (OCPP, ISO 15118)
• Experience with electrical construction quality management, commissioning, and acceptance testing (NETA, NFPA 70E)
• Experience with medium-voltage (MV) and high-voltage (HV) power distribution systems

Responsibilities

• Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transformers, and associated electrical components
• Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes — including specification changes, supplier quality requirements, construction standard updates, and design improvements
• Build and operationalize proactive failure detection and mitigation programs leveraging telemetry, monitoring data, inspection protocols, and predictive analytics to identify and address issues before they impact operations
• Drive cross-functional alignment across Hardware Engineering, Construction, Operations, Supply Chain Quality, and external suppliers/contractors to implement corrective and preventive actions
• Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health, failure trends, and program effectiveness
• Travel to field sites and vendors (up to 33% of the time) to conduct investigations, validate installations, audit corrective actions, and build relationships with field teams
• Create and maintain technical documentation including failure analysis reports, specification change requests, inspection protocols, and programmatic playbooks
• Represent the reliability and field performance perspective in design reviews, supplier business reviews, and program milestone reviews

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level