Senior Technical Solutions Engineer

Bestow • Dallas, TX

2d • Hybrid

About The Position

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.
Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.
Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.
Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.
Bestow participates in the E-Verify Program.

ABOUT THE TEAM
The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also work directly with our partner’s engineers and stakeholders to ensure our products stay in technically optimal condition. Our influence plays a key role in Bestow’s relationship with our partners.

WHAT YOU’LL DO
Work extensively with internal and external engineers, product managers, customer experience, and account managers to lead bug fixes and solutions as they arise with our products.
Align with internal Product Managers to coordinate bug fixes and enhancements while helping to guide internal engineering teams to understand external partner limitations and issues as they crop up.
Work directly with the leadership, product management, support staff, and engineers of our enterprise customers to resolve their issues and serve as a technical representative of our products.
Occasionally build new features for internal teams and/or external customers.
Lead by example and serve as a mentor to junior and mid-level peers.
Maintain and build internal and customer-facing documentation (including but not limited to how-to and knowledge base articles).
Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

Requirements

• 5+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript).
• Strong written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences, from engineers to non-technical stakeholders.
• Understanding of insurance, fintech, or B2B SaaS business models; experience with policy administration, underwriting, or actuarial concepts is highly valued
• Desire to engage directly with large clients and help solve their problems
• Maintains composure and professionalism during high-pressure situations and escalations
• Active and empathetic listener who can receive customer frustration and criticism without becoming defensive
• Understands and maintains discipline around scope; acknowledges customer feedback and escalates appropriately without overcommitting or dismissing requests
• Demonstrated ability to handle multiple issues simultaneously across multiple product areas
• Extensive experience using, developing, and debugging in a microservice architecture
• A passion for technology and a desire to learn, adapt, and mentor in an ever-changing environment.
• Comfortable operating with ambiguity and owning complex issues with incomplete information.
• Bachelor's Degree or equivalent experience (Computer Science degree preferred but not required)

Responsibilities

• Work extensively with internal and external engineers, product managers, customer experience, and account managers to lead bug fixes and solutions as they arise with our products.
• Align with internal Product Managers to coordinate bug fixes and enhancements while helping to guide internal engineering teams to understand external partner limitations and issues as they crop up.
• Work directly with the leadership, product management, support staff, and engineers of our enterprise customers to resolve their issues and serve as a technical representative of our products.
• Occasionally build new features for internal teams and/or external customers.
• Lead by example and serve as a mentor to junior and mid-level peers.
• Maintain and build internal and customer-facing documentation (including but not limited to how-to and knowledge base articles).
• Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

Benefits

• Competitive salary and equity based on role
• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend to support your physical, emotional, and financial wellbeing
• Flexible work-from-home policy and open to remote
• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
• Employee-led diversity, equity, and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level