Senior Technical Writer, Marketing Cloud

Salesforce.com, Inc.•Seattle, WA

71d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Hello! We're the Content Experience team for Marketing Cloud. We help the world's most recognized brands create innovative and personalized interactions with their customers across multiple touchpoints, such as email, SMS, chat, and more. Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

Requirements

2-3 years of experience documenting software for technical audiences. (We are also open to career changers with solid work history and excellent writing skills, who are comfortable with technical concepts.)
Strong team player with excellent communication skills.
Ability to write clean, concise, and approachable content.
Ability to quickly learn complex technologies.
High standards of quality and attention to detail.
Excellent problem solver.
Strong advocate for the customer.
Ability to work collaboratively and manage multiple deliverables within tight deadlines.

Nice To Haves

Experience with source control software such as Perforce or Git.
Experience with XML-based authoring tools such as Oxygen.
Knowledge of DITA and structured authoring.
Experience working in an Agile development environment.

Responsibilities

Create UI text, release notes, help docs, and other content that drives customer success and product adoption.
Collaborate closely with stakeholders and other writers to deliver strategic content.