Senior Training and Development Specialist (Senior Trainer)

BAL•Richardson, TX

21h

About The Position

The Senior Trainer will lead the development, implementation, and evaluation of digital and instructor-led training solutions to meet internal client new-hire and professional development needs. This role ensures that legal teams and support staff are equipped with the knowledge, skills, and tools required to deliver accurate, compliant, and high-quality immigration services in a fast-paced, evolving environment.

Requirements

Ability to collaborate effectively with others, establishing strong working relationships throughout the organization
Proficiency in the use of video/CBT-development tools (e.g., Final Cut Pro X, Adobe Premier, Camtasia, Captivate, and/or Articulate)
Solid scripting and writing skills
Proficiency in MS Office applications (i.e., Word, Excel, and PowerPoint)
Ability to make sound judgment calls and prioritize
Ability to follow established style guides to ensure consistency and quality of end product.
Ability to work well with minimal supervision
Outstanding attention to detail and ability edit own and other’s work (and take criticism in a constructive manner)
Superior client service skills (e.g., having a good sense of humor, and getting along well with others).
Ability to meet deadlines and goals

Nice To Haves

Five years of experience in a training development & delivery role; seven years is preferred
Three years of experience using virtual instructor-led training tools (Adobe Connect and/or WebEx preferred)
1-3 years of experience in instructional systems design; three years is preferred

Responsibilities

Lead the development and delivery of training content by leading cross-functional project teams to determine needs, required results, and most effective approach
Seek out and establish SMEs needed to help develop rough content and provide “reality check” through feedback and content review to determine efficacy of final content
Produce effective virtual/classroom instructor-led training materials using established templates, or developing new ones as needed, using available software packages
Deliver virtual/classroom instructor-led training for new and existing employees
Implement and schedule training programs via the learning management system (LMS) and/or MS Outlook
Manage the evaluation process for existing training programs
Conduct train-the-trainer sessions to ensure training content can be taught by others on the Training Team or by others within the organization
Perform maintenance on existing training materials to ensure they are up-to-date
Ensure employee training records are updated and maintained within the LMS
Maintain quality service by adhering to organizational standards
Maintain technical knowledge by attending educational workshops, reviewing publications, mentoring with others, etc.