Senior UX Researcher, Connect Design

Amazon • Sunnyvale, CA

1d

About The Position

We are seeking a Senior UX Researcher to help shape the future of AI-native
business applications at AWS. In this role, you will lead high-impact research
across a product area, helping teams understand customer needs, evaluate
emerging concepts, and improve live experiences. Your work will reduce
ambiguity, de-risk product and design decisions, and increase confidence that we
are building solutions customers will adopt, trust, and find valuable.

You will partner closely with Design, Product, Engineering, and Applied Science
to ensure customer evidence informs both near-term product decisions and
longer-term direction. You will lead tactical and foundational research in
ambiguous spaces, apply strong methodological judgment, and translate complex
findings into clear recommendations that influence roadmaps, priorities, and
customer outcomes.

This role is a strong fit for a researcher who can independently lead complex
programs, shape the research approach for a broader problem space, and raise the
quality of decision-making through credible, actionable insight.

About you

You are an experienced researcher with strong customer instinct, sound judgment,
and the ability to operate independently in complex problem spaces. You know how
to identify the most important questions, define the right research path, and
generate insights that meaningfully influence product direction. You are
comfortable balancing speed and rigor, navigating ambiguity, and helping teams
make confident decisions when the path forward is not yet clear.

You are skilled at leading end-to-end research, connecting multiple signals into
a coherent point of view, and helping teams understand the implications of what
they learn. You care not just about producing insights, but about shaping better
products and stronger outcomes for customers and the business. You are also
motivated to elevate the work around you through mentorship, thought
partnership, and high standards for research craft.

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment

Responsibilities

• Lead end-to-end research programs across a product area, including study design, recruitment, moderation, analysis, synthesis, and communication of findings
• Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs
• Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences
• Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach for the decision, product stage, and level of risk
• Help teams reduce ambiguity and de-risk investments by identifying unmet customer needs, product gaps, adoption barriers, and trust issues early
• Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality
• Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments
• Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends
• Mentor junior researchers and contribute to raising the quality, consistency, and impact of research across the team
• Explore thoughtful ways to use AI in the research and product development process where it improves speed, depth, or quality

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level