Senior Vice President, Client Operations Manager

BNY Mellon • Pittsburgh, PA

9d

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client
Operations Manager to join our Conventional Trust Client Platform team. This
role is located in Pittsburgh, PA.

Requirements

• Bachelor’s degree or equivalent combination of education and experience required; MBA preferred
• 7-10 years of total work experience with at least 1-3 years of management experience preferred
• Experience in an operational area and/or client services preferred
• Proven ability to recruit, direct, motivate, and develop staff to maximize individual and team contributions
• Experience managing multiple client service/support teams supporting complex client accounts

Responsibilities

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis
• Maintain familiarity with industry best practices and implement improvements as appropriate
• Set policies and procedures for teams managed and contribute to strategic initiatives to improve client service experience, team productivity, and quality
• Resolve highly complex or non-routine issues or inquiries from senior-level or key client individuals and maintain relationships with business leaders to report client trends and needs

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level