Senior Vice President, Client Operations Manager

BNY • Pittsburgh, PA

9d

About The Position

Senior Vice President, Client Operations Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President, Client Operations Manager to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree or equivalent combination of education and experience required
• 7-10 years of total work experience with at least 1-3 years of management experience preferred
• Experience in an operational area and/or client services preferred
• Proven ability to recruit, direct, motivate, and develop staff to maximize individual and team contributions
• Experience managing multiple client service/support teams supporting complex client accounts

Nice To Haves

• MBA preferred

Responsibilities

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis
• Maintain familiarity with industry best practices and implement improvements as appropriate
• Set policies and procedures for teams managed and contribute to strategic initiatives to improve client service experience, team productivity, and quality
• Resolve highly complex or non-routine issues or inquiries from senior-level or key client individuals and maintain relationships with business leaders to report client trends and needs

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level