Senior Welcome Desk Program Counselor Mayo Clinic Pre – College

Cambridge Information Group Inc•New York, NY

22h•$20

About The Position

The Senior Welcome Desk Program Counselor (Senior WDPC) serves as the lead staff member at the Welcome Desk and plays a critical role in the academic, residential, and social aspects of the Pre-College program. In addition to serving as a primary point of contact for students and parents, the Senior WDPC provides day-to-day leadership, oversight, and scheduling coordination for all Welcome Desk Program Counselors. The Senior WDPC ensures the accurate and timely flow of information between parents, students, program staff, residential life staff, and faculty, while maintaining smooth Welcome Desk operations across all program terms.

Requirements

Must be legally authorized to work in the United States.
Must exercise initiative, professionalism, soundjudgementand discretion
Superior customer services skills
Comfortable engaging with colleagues of all levels
Have an outgoing disposition and an enthusiasm for working with high schoolstudents
Establishes a nurturing, inclusive community and encourages positive self-expression.
General knowledgeof the principlesoforganizationand administration
Comfortable enforcingpoliciesandprocedures andassumingleadershiproles; Must be able to work autonomously while thrivinginateam environment
Ability to adapt to changing demands, deadlines, and responsibilities
Possessakeeninterest in New York City culture and is comfortable exploring it with students
Bachelor’s degreerequired
2+ yearwork experience (summer camp, boarding school, college campus, etc.,)
Previousexperience with Microsoft Office Suite,communicationplatforms with orsimilar toOrah, Pronto
Three references arerequired.
Excellent verbal and written communication skills.
Excellent command of the English language.
Ability to sit, stand, walk, travelupand down stairs, crouch, stoop, and reach.
All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training.
All positions will require use of one’s personal cell phone.

Nice To Haves

Previouscustomer service-related experiencepreferred
Previousexperience with youth, whether at summer camps or other residential programs on the administrative supportive level.
Abilityto speak another languageisa plus.

Responsibilities

Oversee day to day of the Welcome Desk and ensure consistent coverage during all shifts
Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am–11pm
Serve as the primary point of escalation for Welcome Desk related concerns
Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors
Assistwith onboarding, training reinforcement, and policy adherence for WDPC staff
Greeting and welcoming studentsand providing parents and students withaccurateinformationregardingclasses, locations and events taking place oncampus
Answering phoneand email inquirieswith the highest professionalstandards
Perform daily attendancechecks.
Email parent & guardiansregardingunaccounted day students who are missing from class
If missing student is residential, student must be located
Check dorm room, check classroom, contact roommate, call mobile phone
After 30 – 45, parent/guardian must be informed
Run Missing Student Report for Missing Student Protocolin a prompt and efficient manner,loopingin theappropriate staffmembers when necessary
Pastoralnotescreation in Orah on student profiles
Approve/Deny/Monitor Student Check Ins/Check Outsdaily
Other duties may be assigned.