Senior Workplace Manager

JLL • New York, NY

4d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Manager: On-site - New York, NY We're hiring a dynamic Workplace Experience Manager to transform how people connect with their workspace! This high-impact role drives exceptional experiences for every occupant and guest across your assigned portfolio, making Experience not just a buzzword but the heartbeat of everything we deliver. You'll champion a human-centric approach that energizes workplace operations, fosters genuine engagement, and elevates safety and operational excellence to new heights. As the go-to leader for Client Workplace teams, you'll orchestrate seamless collaboration across Security, Dining Services, Landlords, and key business partners—creating moments that matter and ensuring every touchpoint reflects our commitment to world-class service and stakeholder satisfaction. Here is some of what you'll do: Build a Future-Ready Team: Develop Workplace Experience capabilities through strategic hiring, upskilling, and mentorship while fostering a culture of agility, innovation, and continuous improvement. Drive Digital Transformation: Introduce and embed smart technologies, mobile platforms, and digital tools that enhance visibility, responsiveness, and occupant engagement. Deliver Contractual Excellence: Align all services with contractual requirements, standards, and KPIs while continuously elevating quality through feedback, data insights, and operational learnings. Lead with Impact: Mentor and develop high-performing team members, manage performance and succession planning, and empower the team to deliver proactive, hospitality-driven service excellence. Execute Flawless Operations: Ensure seamless delivery of all operational requirements, develop standardized procedures for efficiency and reliability, and support workplace programs and technology rollouts. Champion Compliance & Governance: Maintain strict adherence to Health, Safety, Environment, and Risk policies, monitor data integrity through periodic audits, and prepare comprehensive reports and dashboards for operational oversight. Manage Vendor Performance: Oversee service vendor execution to ensure consistency, quality, and compliance with service expectations across the portfolio. Elevate Customer Experience: Anticipate stakeholder needs, proactively transform challenges into opportunities, identify risks with corrective action planning, and drive innovative best practices that set new standards in workplace experience.

Requirements

• 5+ years in hospitality or facilities management overseeing large-scale operation, including people leadership experience
• Strong communication, presentation, collaboration, and problem-solving skills
• High adaptability in fast-paced environments.

Nice To Haves

• A bachelor’s degree

Responsibilities

• Build a Future-Ready Team: Develop Workplace Experience capabilities through strategic hiring, upskilling, and mentorship while fostering a culture of agility, innovation, and continuous improvement.
• Drive Digital Transformation: Introduce and embed smart technologies, mobile platforms, and digital tools that enhance visibility, responsiveness, and occupant engagement.
• Deliver Contractual Excellence: Align all services with contractual requirements, standards, and KPIs while continuously elevating quality through feedback, data insights, and operational learnings.
• Lead with Impact: Mentor and develop high-performing team members, manage performance and succession planning, and empower the team to deliver proactive, hospitality-driven service excellence.
• Execute Flawless Operations: Ensure seamless delivery of all operational requirements, develop standardized procedures for efficiency and reliability, and support workplace programs and technology rollouts.
• Champion Compliance & Governance: Maintain strict adherence to Health, Safety, Environment, and Risk policies, monitor data integrity through periodic audits, and prepare comprehensive reports and dashboards for operational oversight.
• Manage Vendor Performance: Oversee service vendor execution to ensure consistency, quality, and compliance with service expectations across the portfolio.
• Elevate Customer Experience: Anticipate stakeholder needs, proactively transform challenges into opportunities, identify risks with corrective action planning, and drive innovative best practices that set new standards in workplace experience.

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level