Server Assistant / Runner

Trailborn Hotel Management LLC•Highlands, NC

9d•$12 - $14

About The Position

The Server Assistant supports the service team by ensuring the dining room is properly prepared, maintained, and reset throughout service while providing attentive support to both guests and servers ABOUT OUR VALUES We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Requirements

Previous experience as a server assistant, busser, or in a similar support role preferred, but not required
Hospitality or restaurant experience is a plus
Strong teamwork and communication skills
Attention to detail to ensure tables are properly set, cleaned, and reset quickly
Ability to prioritize tasks and stay organized in a fast-paced environment
Speed and precision needed to support seamless service
Friendly, positive, and professional attitude
Willingness to take direction and help wherever needed
Commitment to maintaining cleanliness and sanitation standards
Reliable and punctual
Ability to stand, walk, and move quickly for extended periods
Ability to lift, carry, and push/pull up to 40 pounds (e.g., trays, bus tubs)
Ability to bend, stoop, and reach frequently
Ability to stand, walk, and move quickly for extended periods

Nice To Haves

Previous experience as a server assistant, busser, or in a similar support role preferred, but not required
Hospitality or restaurant experience is a plus

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Prepare and set all dining areas for service
Set tables before, during, and after service according to standards
Perform side work assigned by Supervisor
Offer water to all seated guests
Carry out service of bread and butter to guests at the appropriate time (if offered)
Clear plates and silver between courses and prep set up for the next course to be served
Make sure area surrounding table and chairs are clean and orderly
Maintain cleanliness of all work areas, China, glass, etc., throughout the day
Complete closing duties, including restocking items, polishing silver and glassware, etc.
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests everywhere, always
Be available to run food, bus tables and re-set dining sections in all areas
Address guests` service needs
Speak with others using clear and professional language
Develop positive working relationships with fellow staff and support team to reach company goals
Provide service to always expected levels while on property
Perform other reasonable job duties as requested by Supervisors