Server (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

50m•Onsite

About The Position

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking (Server) to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. POSITION DESCRIPTION The most critical role of the Server is to anticipate guests’ needs and fulfill them, managing the table, the meal, and the guest experience to the highest level of quality and service. The Server works in the front of the house preparing tables, describing menu items and responding to questions, eliciting information as to guests’ special dietary needs, taking orders, serving food and drinks, and removing dinnerware from the table in a timely and gracious manner. The Server works in close collaboration with other restaurant staff, follows established health and safety standards, and strives to provide a memorable dining experience. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Requirements

Ability to work a flexible schedule including days, nights, weekends, and holidays.
Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing (PLEASE SPECIFY for example 40) pounds or more.
This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.
Minimum three years of experience as a server, preferably in hospitality, fine dining, and/or a farm-to-table environment.
High school diploma (or equivalent).
Valid New Mexico Alcohol Server Permit is required before hire.
Punctuality and reliability are critical.
Ability to work proactively to ensure the best possible guest experience.
Ability to work evenings, weekends, weekdays, and holidays required.
Ability to work effectively in an environment where the pace may vary.
Ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to write neatly in English.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Responsibilities

Helps guests select food and beverages by presenting menu, suggesting courses, explaining the chef's specialties, identifying appropriate wines, anticipating and answering food preparation questions and paying special attention to guests’ dietary requirements.
Ensures that the correct order is delivered to the guest in a timely manner, paying particular attention to orders with special dietary requirements.
Transmits orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs and any special requests.
Keeps kitchen staff informed by noting timing of meal progression.
Serves orders by picking up and delivering guests' choices from the kitchen, delivering accompaniments and condiments from service areas in a quick, efficient and professional manner.
Proactively responds to additional guest requirements by closely monitoring the dining process and inquiring as to guests’ needs.
Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to guest spills or other issues.
Collects revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment and returning change or credit card and signature slip to guests as per established revenue handling policies.
Prepares dining room, space and tables by setting tables, decorations, condiments, candles, napkins, service plates, utensils, etc.
Cleans dining room, spaces and tables, e.g. vacuums, wipes, washes, dusts, etc.
Adheres to sanitation and safety policies.
Adheres to alcoholic beverage control policies and regulations. Maintains a valid New Mexico Alcohol Server Permit and stores it on person, in purse or in locker when working.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Benefits

Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats