Host/Hostess (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

4h•Onsite

About The Position

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking (Host/Hostess) to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. + POSITION DESCRIPTION As a Host/Hostess, you are responsible for creating a warm, welcoming first impression for all guests. You will greet and seat guests, manage reservations and waitlists, and respond to questions about the restaurant. Your primary objective is to support a smooth service and ensure guests enjoy their experience from arrival through departure. The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

Requirements

Strong communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Friendly, professional, and guest-focused demeanor.
Strong attention to detail and ability to maintain a clean and organized lobby/host area.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds.
This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

Responsibilities

Greet guests promptly and warmly as they arrive.
Answer guest questions about the restaurant, menu offerings, and current specials or promotions.
Escort guests to their table and provide menus in an organized and timely manner.
Manage reservations and walk-in seating, both in person and over the phone.
Maintain a clean, organized, and welcoming lobby/host stand area.
Monitor the waitlist and table availability to optimize seating and flow of service.
Communicate effectively with servers and kitchen staff to support timely and accurate service.
Respond professionally to guest concerns or complaints, escalating as appropriate.
Thank guests upon departure and extend a courteous invitation to return.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Benefits

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats