Server- Kamper's Rooftop

Method Co.•Detroit, MI

About The Position

Book Tower has welcomed a series of new food and beverage concepts to the growing scene in downtown Detroit. Kamper’s, a 14th-floor rooftop bar with sweeping views of downtown Detroit. The indoor/outdoor cocktail lounge pays homage to its namesake and Book Tower’s original architect, Louis Kamper. The server is the telecommunication line in the restaurant; their communication style needs to be concise, clear, and courteous. Servers need to be knowledgeable about all aspects of the restaurant and city: food, beverage, service standards, local attractions, entertainment, etc. If they don’t know an appropriate response, they will seek it.

Requirements

Strong, upbeat and positive personality
Commitment to high standards with impeccable attention to detail
Passion for food, beverage and hospitality
Ability to multi-task in a high volume, fast paced environment
Team and family-oriented mentality
Dependability
Ability to stand and walk for extended periods of time
Ability to lift and carry items when needed with a maximum weight of 50lbs

Responsibilities

Greet tables with enthusiasm and a genuine smile welcoming their presence
Adhere to established service standards and protocols
Ring in orders timely and correctly
Offer suggestions for beverage and food, don’t “upsell” but be genuinely invested in their experience
Check in after courses are dropped within an appropriate timeframe to ensure their satisfaction
If a guest has a qualm, bring it to the attention of a manager immediately and evaluate how to proceed from there
Assist bartenders in proper rotation and polishing of glassware, silverware, and other service items
If you take the last of anything, inform a manager if it needs to be ordered, or replenish it if it is within the restaurant
Follow proper “manners” protocol when interacting with any guest